Beds are super comfortable, room was big and had a balcony. Food was very good (we had halfboard). The possibilty of spa was great (pools, sauna..). Bansko is very near, by car you can also reach the mountains above Bansko.

Surouding buildings are demolished, but that is not the hotels fault. However, saunas could have 15 degrees more..

Great all-inclusive package. Tasty food. Perfect location, near to the city center and ski lift. Free parking. Huge room and very comfortable beds. Very good spa. Kids play area.

Should have more staff at the spa and pool area.

Food was great and really varied. I honestly never ate so healthily while enjoying it and my diet genuinely improved as a result. The spa was also really nice with loads of different saunas and a steam room.

Breakfast needed to start earlier. We skipped breakfast most mornings in order to avoid the gondola lift queue. The morning we had breakfast at 7.30, we got to the gondola at 7.55 and the queue was insane. At 11am we gave up and took a minibus. If breakfast was at 7am it would be ideal. The life guard was a waste of space; he was rude and inattentive, standing out in the corridor miles from the pool. He seemed to resent that he had to be there at all. Also the hot tub needed cleaning as there were loads of 'bits' in the bottom of it and the water looked murky.

The staff is super friendly. The room is very big (actually there are two rooms in the apartment with bathroom and a small kitchen and a TV). I liked the restaurant in the hotel, swimming pool and the possibility to book different massages and manicure/ pedicure. The staff were super friendly- they helped us to book ATV, shared some information about local activities and booked a taxi for us.

On the fist day there was some local parties in the area, therefore in the night it was a bit loud. Therefore, I would for the future check with the hotel administration their recommendation about when it is better to come to make sure that you will enjoy a calm stay.

Great facilities, very nice breakfast , walking distance to the ski lift. The apartment was good. Spa and swimming pool was excellent. It's a nice hotel, good for families and people who would like to enjoy ski.

We booked an apartment with a kitchen/living room. They had glasses, plates, spoons, knifes etc. We wanted a small pot to warm some milk and there was not something like that in the kitchen. We asked from the reception and the restaurant and they informed us that it is not allowed to cook in the apartment. They told us that there is a room service and if guests use the kitchen nobody will order from the restaurant. So, why do they have kitchen facilities in the apartments ? I really felt very awkward when they told me that. They charged us 20 BGN per day for our pet. I think that was too much.

Incredible value for money. The room we booked was huge, much bigger than expected. Breakfast was great - they had everything you could ask for and more. As a vegetarian I didn’t struggle to eat well - there were so many options. We had dinner at the hotel a couple of times - again there were plenty of options. The swimming poole/spa was nothing special but perfect for a quick dip/sauna at the end of the day. Free shuttle to get to the gondola was great.

Location wasn’t the best but we chose this hotel as it was the best value for money.

It was our first all inclusive vacation so we were overwhelmed. Unbelievable. Everything is taken care of. All we had to do is enjoy. So we did. We ate all the time, even too much. But the food was Soo good. We used the spa twice a day and we loved the fresh air around. We had an apartment and separate rooms for the kids, with separate beds. We missed lunch and they left the food and waited for us. Overall very good 👍😊

That we ate so much 😁. And my wife was upset with the slippers, although they are the same almost everywhere 😊

2nd year in a row in this value for money hotel. Extremely Friendly staff. Preslava and Rosa at reception helped and guided us for everything we needed. Excellent spa facilities. Milena and Gea provided super massages. The spa physiotherapist Pao was so helpful after a ski accident my wife had re what to do and hat to avoid and also provided amazing after ski massage. Variety and quality of breakfast and dinner buffet were top! Different theme every night with the highlight being the Bulgarian night with live music and dancers.

Nothing

the spa area is great and perfect after skiing! breakfast is good, location is good , 10 minutes from the gondola or you can use the free van ! I rent my ski equipment there and I recommend it, the guy was helpful and the price is very fair ! good hot shower and good heater ! huge rooms :)

I had a very noise neighbour, not the hotel’s fault but I complained about it at the reception and apparently the neighbours stoped to make noises :) dinner was good but the food was a little bit cold !

spa in the hotel is very good and good enough to relax after a day of skiing. the food was ok, sometimes really good and other times just ok (dinner). hotel has rental ski and sell ski pass so its very easy and simple not to search for rental, the hotel does everything

breakfast starts only at 7:30 and for a morning person, its a bit late. also the shuttle to gondola starts only at 8am which a bit too late for me