I loved the apartment, the outside park, the great lobby. The therapy I had on my back was pleasant, releasing and not expensive at all. The host of the therapy center is great professional. The service at the restaurant is very good. Also the chooses for breakfast and dinner. Great chef, too.

Some of the spa facilities were broken or not functioning at all. There was no lifeguard at the inside pool and some guests were not following the rules. (Jumping in the pool, eating around it etc.) which made me leave the area. Of course the hotel is not responsible for people's culture habits, but somebody to stay there and make sure remarks are given when nessesarry.

Everything was excellent, the room was clean and cozy, the food really good, the workers on the reception very welcoming and polite, in general the facilities it offers you are amazing for the price you pay

Some people on the stuff weren't really helpful and polite especially the young ones and that is the only reason I didn't rate the hotel a 10/10 but overall everything was great.( I'm not talking about the whole stuff though, there were excellent workers too)

We really enjoyed our stay at this location. The apartment was spatious and well-lit, The bed really comfortable (we also recieved a crib for the baby), Really warm inside, BIg balcony with a great view, The bathroom was really nice, The staff was more than nice and really helpfull în various situations. The menu was very diverse and the food really delicious. In the restaurant there are high chairs available, for babies, which you can also take in the room. The spa facilities and the pool were also nice but can get crowded in the late afternoon.

The kitchen in the apartment was equipped with almost nothing except a few glasses and cups and a kettle. Also the oven was not working at all. Not that much of a problem since the breakfast and the dinner were included in the price however this was a slight minus because we traveled with a 9 month old baby and if we wanted to quickly prepare him something in the room we were unable to do so.

the hotel is wonderful. very clean, the apartment is big, and very very warm. I turned off the radiators and it was still warm and pleasant. very good and varied food. large and clean indoor pool. we chose to go for 6 days and we paid extremely little, with this money we could not get to Romania for the Christmas meal. we have traveled all over the world and we are really picky, but this hotel impressed us with its services for how little we paid. we recommend and we will definitely come back.

nothing

-quiet location, 11 km far from Bansko, great view of mountains from the room and balcony -very good food, variety -quite large swimming pool in the spa, rather clean water, jacuzzi, warm water -free parking in the area -fire chimney in the lobby -nice design of rooms, lobby and the garden

-we stayed in the annex building and we had to pass through the garden to reach the spa and the restaurant, but the distances are small -no hairdryer in the room, which seems unacceptable for a 4 star hotel, you have to ask one from the reception desk -breakfast starting 8.00 a.m. which is too late if you want to reach early on the slopes -insufficient cleaning of rooms during our stay -the sofa, although extensible, is very small for 2 kids of 8 and 11 All in all the hotel is nice and we would return

upon arrival we received an upgrade to 3 bedroom room, instead of 2-bedroom, and that was really nice. The breakfast was very good and the dinner as well.

The rooms (doors especially) need renovation. Some part of internal swimming pool area was under renovation however it was open and worked, so not a very big deal, as we could swim there.

Nice clean hotel, with swimming pool. Good food, good bar downstairs. Big cozy room. Free shuttle to Bansko ski center and back.

In our room was a bit cold, maybe because of big windows, anyway we asked to help with it, but nothing was done. In rooms of our friends was warm, so maybe we were not so lucky. Hotel is situated far from Bansko, they provide free shuttle, good for skiing and back. But in the evening you need to take taxi to go to Bansko, price near 30 BGN, be good to have some free transportation in the evening as well.

This is the third time we stayed at this hotel. We love the location as it is close.to.Bansko but it is quiet and we enjoyed the views from the balcony. The all-inclusive service is great with plenty of food variety, the staff are very friendly, the spa is clean and suitable for small children as well.

Great view from the hotel, great location between Bansko and Razlog. Very cosy design inside. Amazing food as part of the "All inclusive" package (fresh, diverse, tasty, abundant). Really friendly staff.

There was no monitoring of the guests' behaviour (not actively reminding to wear masks and keep Covid measures). The restaurant and SPA facilities were very often crowded.

Breakfast and dinner were very good. SPA was good

Hotel staff did not make any efforts to keep SPA area in order. Many guests were walking without slippers, entering the sauna without a towel to sit on. And NOBODY was taking a shower before entering the pool or sauna.