The hotel and ski area facilities, the hotel staff particularly Polly who was so friendly and polite with us. Breakfast was absolutely brilliant and the attention and service were excellent. The hotel facilities and room were completely spotless and comfortable. We used mostly all of the facilities offered and they exceed our expectations. They have a transfer to Bansko town which was working at our convenience. They have a kid area which was very important for us.

If I would have to drop a suggestion, it would be, that the receptionist would have a better level of English and that the transfer hours would be more flexible for customers as they have a time band that goes until 4:30 pm during weeks and until 9:30 during weekends.

It was clean, the food was really good and the staff was really of a great help. Would definitely recommend this place as the spa is great, also it is a bit far from the city centre but you get a really lovely view and the staff is always ready to give you a ride somewhere if it’s during the day. The food in the restaurant, apart from the breakfast was excellent as well, big portions, okay prices and amazing taste, tho the menu is not really big you still have a great choice.

I absolutely loved this hotel. Wonderful swimming pool. Amazing room. Friendly, helpful staff. Fantastic breakfast. It was just a wonderful experience to stay there. I totally recommend it. Away from the noise and crowds in Bankso. Amazing value for money. Actually didn't want to leave.

Everything was perfect. No complaints at all.

good facilities, great food, sauna

waiters were slow to clean up the tables, the room was outdated and bathroom not perfectly clean, last shuttle bus from gondola was 4:30 - not enough time to enjoy skiing

Rooms were huge. Bed was really comfortable. Breakfast was tipical, good open options. There aren't a lot of options in the restaurant but everything we had was more than delicious.

Some of the furniture was damaged and then repaired (not good enough). The TV was really small for the big room and space from sofa. One of the rooms was really cold even with the heaters on.

Breakfast was good. Tea and coffee, fruits, yogurt, cereals, sweet pastries, bread/toast, eggs, sausages and some deep fried options. The apartment is spacious, the bed and couch comfortable. The fireplace was excellent and really warmed the apartment up. The sauna and steam room were great.

The juice dispenser did not have 3/4 flavours. The knives were very blunt, definitely need sharpening if you want to cook. The bath/shower drains onto the bathroom floor before reaching the actual drain under the sink.

The location was good, overall nice and quiet place especially if you visit it during the week. The included breakfast was good, with enough choices.

The hotel was a bit crowded and noisy over the weekend as there was a wedding, wifi wasn’t good at all in our building.

very clean, the gym and spa was great, free parking for our mini van and every part of the hotel was hot even though outside it was freezing cold!

hotel room for four people. two of us had a very comfortable bed, but the other two had to sleep on a relatively small and uncomfortable sofa bed.

The rooms are a good size and have heated floors. The breakfast and dinner were nice with a fun game room one level down where the kids could go play while they waited for dinner etc. It was wonderful to spend the day skiing and then come back and relax in the hot tub.

Slow service at the restaurant. It took over an hour to get our food each night. We were fortunate enough to stay in the same building as the spa but if you aren't that fortunate you would have to walk outside in your bathrobe to get there which would be very cold.

We are very happy with our stay. The space, the hygiene and the food are excellent. The staff was very accommodating. The best part is that you offer a lot of activities for children.