One morning we had a fried egg with bacon which was nice ! Staff were very helpful and rooms with views were very adequate. Hotel provided a shuttle to the Ski area which was good. We even got a telephone call from the hotel saying that pyjamas were left in one of the rooms and did we want them to post them over? Unfortunately we received an email saying that the cost for postage would be 60 Euros so informed them not to bother posting them. We received an email back saying that they will keep the pyjamas and we could collect them on our next visit to the hotel!

Breakfast was mostly continental but no qualms as still a great value nice hotel.

Amazing Sauna, breakfast although not to impressive included nice coffee and omelette with beacon so it did the job. A very nice, clean modern looking shower.

The sound proofing in the building almost non existent but its a minor problem compared to everything else you get. And its a bit of a walk to the ski pass and main gondola but closer to the historical part of bansko with the beautiful church tower. No kettle was the biggest minus for us personally.

Great hotel, we stayed here, family of 4 on a b&b basis. Situated in the old town, spacious rooms, decent breakfast. Good spa and gym facilities. Friendly staff and ski bus to gondola. 20 min walk to modern bars and gondola. 2 minutes walk to supermarket and 2 great restaurants. We had food in the Goose twice; service, price, and food were excellent....definitely recommend it. Uncle George's was an experience, great food, even though we didn't have exactly what we ordered, crazy host, loads of food and wine. The cost of the hotel was £593 during half term for 2 rooms. Great value

A little too hot during the night

The breakfast was ok even though it was a standard one. The hosts were kind and provided us with a radiator one night when there were problems with the heating plant and it was solved the next day. They were also prompt when a light bulb burned out, replacing it after only an hour. Be prepared to put your ping pong racket in the luggge because there is a well-kept tennis table in the basement.

Instead of a 6m / 3m mini pool, a hammam and a sauna, the hotel architect better designed a single GOOD facility, but it is not the fault of the reception. So ... you don't understand anything if there are more than 3-4 tourists. Also anti-Covid measures were sometimes taken, sometimes less so. Unfortunately, we took Covid, but I can't really tell if it was from the hotel or from the restaurants in the resort.

Average breakfast, but enough for the morning. The shuttle in the morning to gondola is whenever you want. Same thing for coming back from gondola, you just have to make a call and the shuttle is there in 5 minutes.

The fridge in the room was not running. At the reception they told me that many rooms have this issue... well, if it's an issue, you should solve it, right? Probably a little bit for saving money. Luckily, we had balcony and we used it as a fridge.

Very good hotel, very friendly staff, parking available, room was very good, well furnished

A bit more breakfast options (I'm taking into consideration that it is out of Season with low occupancy)

The administration was very helpful and responsive and help me with organizing a surprise for my dad`s BDAY. They did the impossible to be possible. The rooms were clean and very warm

A standard breakfast to meet everyone's taste and preferences. Very friendly staff. Comfortable room and nice shared spaces.

Since I am not a smoker I'd prefer if smoking was limited in the hotel shared spaces. It is a difficult question but I am pretty sure if asked the staff would resolve the issue.

Everything was perfect, the room, the location and mostly the spa - it was very relaxing to spend some time in the jacuzzi and the sauna, after skiing all day. .

The restaurant did not work for dinner, but nearby there are some pubs with Bulgarian traditional dishes.

There is underground parking that must be requested. Cleaning Ok.

At breakfast we found almost nothing to eat. We had to ask the staff to bring more food, because the trays were empty. They also brought a few slices of salami and a few slices of cheese. The lady at the bar did not know English at all and she had to go to the hotel reception.