Room was comfortable and food selection and quality very good in the buffet restaurant. The a la carte restaurant was also very good, with large selection of food and wines available. For a large hotel it did not feel crowded in the main buildings or grounds but the Swimming pool on Sunday was very busy and only a few spaces available to sit. During the week days it was much less crowded and plenty of spaces available. Spa facilities were as expected and the massage was good.

Spa centre has no free drinking water available, it had to be purchased from the bar. Free water being available is common for other Spa centres I have visited.

Excellent spa. Plenty of room, lots for all ages to do. Didn't seem over busy due to the size. Some nice local attractions.

Description said toiletries included. We'd expect shampoo, conditioner, body cream etc for the price we paid for the hotel (as in other spa hotels we've stayed in Bulgaria). A soap dispenser by the sink and shampoo/shower gel dispenser in the shower is what was provided. No tea, coffee in the room when we first arrived either. Spa towels should be changed each day also.

Like the food, the spa and the wine trip.

1. I did not like the fact that it is a spa complex but I have to dry up my wet towels and bathrobes in my room after spa activities instead of leaving them and receive new from the hotel. 2. Also if I throw out a wet towel I have to buy a new one. 3. Another thing is that you should leave an information sheet of the whole complex in every room because a visitor does not know what are the activities in the complex or what are the hours of breakfast and dinner. 4. Another thing is that there were not enough hangers in the bathroom for all the towels and personal stuff.

Great as always - comfy beds, good breakfast, quiet, relaxing, perfect service, big room, clean.

The water this time was not too clean and had a lot of chlorine in it (got a bit in my nose and got a bad throat and tummy ache afterwards)

The Spa is big enough that even though the residence was full, it still didn't feel overcrowded. The food was pretty tasty. The red wine was good as well.

There was nowhere to buy a big bottle of water. You could only get an expensive medium sized one at the restaraunt. So better buy a few beforehand and bring with.

My recent stay at Starosel was an exceptionally rejuvenating experience, offering a perfect blend of relaxation and luxury. The serene environment and top-notch amenities contributed to a memorable visit once again. The hotel's dining options were diverse and delicious, offering both healthy and indulgent choices. The spa services were outstanding, with a wide range of treatments available. The room was spacious, well-appointed, and offered stunning views of mountains in the distance and the private zoo-park of the hotel beneath our room. The freely walking peacocks 🦚are gorgeous.

The complex is exceptionally well crafted, symbiotic combination catering for both lovers of wine and spa. You could see how their main subject of wine production has spilled over into the Wellness and beauty sector, creating a truly divine-like experience for guests. The traditional design both interior and exterior brings a homely touch and feeling of community. The gardens and the free roaming peacocks and cats are near therapeutic. Excellent choice for solo, couples or family vacations.

Our room could benefit from updated pillows. We found ours quite hard and not at the right height. Newer, softer pillows plus a diversity of pillow sizes in the rooms will cater to the guests individual preferences.

Spa facilities are excellent. Clean and good variety of facilities. Good value massage very professional and all the staff are helpful polite and welcoming.

Unfortunately no one told us that there was a wedding on and the restaurant in the hotel for the fabulous buffet dinner would not be working. In addition there were building works next to our room which we were not told about - but the builders were courteous and very tidy. But if you had wanted to rest in your room - it was noisy. We feel we should have been told to manage our expectations. Not a problem for us but hope they don’t get complaints from others.

Great food and wines and also great wine cellar tour and wine tasting experience! Spa area at the residence was very good. The complex was very clean and well maintained outside and the environment was excellent.

Could't find any towels available for use for the SPA zones, had some in my room only. Some room walls and accessories need refreshing work and repair, but overall it was clean and calm. I was unable to order a glass of any of the special selection wines (bottle only) in the Starosel hotel restaurant. They were only available at the Residence restaurant which I found weird.

Spacious and comfortable room and bathroom, with nice balcony and views of the mountains. Liked that there was a screen door to keep bugs out. Easy parking. Buffet style meals offered a lot of choices. Large dining area. Nice swimming pool (warm, mineral water).

It was not easy communicating with staff in English. Safe box should be usable upon arrival (mine was locked, and someone left something in it). Guests should be given a print out upon arrival of services, restaurant hours, etc. Maybe give guests a wine voucher - seemed odd to have to pay every time for a glass of wine.