This is fairly new hotel, around 15 yo. We have chosen it based on reviews on the web. I have visited Hisarya several times and we always loved it. The welcome experience was very pleasant and smooth. There is convenient parking in front of the hotel as well. The hotel offers very high class restaurant and bar facilities. We have dined there 3 nights and had breakfast 3 mornings. The service is very attentive and the team is very knowledgeable. The restaurant offers extensive menus including Chef's special seasonal menu. We have tried various dishes throughout the stay and the quality remained at a very good level. The wine list is dominated by Bulgarian wines but international entries can also be found. There is an outdoor terrace suitable for pre-dinner drinks and cocktails. The breakfast buffet is convenient and I recommend an early start as it is fully self-serviced and it can get crowded quickly. The choice of options is sufficient and of a good quality. We received service from various waiters but we were impressed by Pavlina Avramova. The rooms are very spacious and offer minibar, good size TV, large bathroom with bouble-bath King size bed and a small balcony overlooking the town church. The room vas quite at night and offered a comfortable night sleep. The relaxation centre is compact but pleasant offering steam room, sauna, jacuzzi and a small size swimming pool. The spa is also kids friendly and can get noisy at times. The spa offers mineral water from a local spring reaching 46C. We were very impressed by our masseuse Lazarina who is an asset for the Hotel. We enjoyed 4 full massage sessions and they were great. Overal thus a very good 4 star hotel offering person centered and attentive service at a reasonable price. Thank you team we will be back

The relaxation centre is compact but pleasant offering steam room, sauna, jacuzzi and a small size swimming pool. The spa is also kids friendly and can get noisy at times. The spa offers mineral water from a local spring reaching 46C.

Restaurant is an absolute 10, everything is delicious and they have some really fancy beef and duck dishes. Rooms are nice and it's quiet inside. SPA centre is comfortable and really clean.

It was my third visit and my first was in 2012, there are some things that need to be repaired, replaced but overall for the years that the hotel worked has been maintained very good. The only really annoying thing is the church bell that is on the other side of the street its bell is automatic and it wakes you early in the morning and in the afternoon.

The hotel is located close to the sights in the old part of the city and to the mineral fountains. The breakfast was delicious and coffee was very good. The restaurant menu for lunch and dinner was very varied and the food was extremely tasty. Towels were changed and rooms were cleaned daily. The SPA center was clean and well maintained. The staff was polite. The mineral water in the pool was 34 degrees and in the jacuzzi 46 degrees. The mineral water is healing for bone and joint problems and my wife felt relief from old pains already on the 2nd day.

Breakfast was the same every day, but delicious.

Hotel was very easy to find and was in a great location to explore Hisarya. Room was clean and tidy, and bed was comfortable. Breakfast was regular continental style, which was fine with us. Highlight was the spa facilities, which were included in the room fee and never too busy. The massages we booked with Lazarina were marvellous, and great value, definitely to be recommended. Staff were all polite, professional and helpful.

The in room facilities needed a bit of TLC. The air con was temperamental, the bathroom was very dark and the sink tap was very stiff (needed a good service), the shower leaked on the floor (and not in a wet room way) and the internet TV box had to be replaced - which to their credit was done in 10 mins. As a 4 star hotel in 2023 we would have expected a kettle, cups and tea/coffee, especially considering the cost of the 3 day stay.

Nice and very gozy Hotel ,nice spa area , excellent restaurant , Good Stuff (exept one !)

We didnt like a young guy at the Reception who was totally unmotivated and all the time playing or texting with his cell telefon. If you dont greet him first ..... he will never talk to you ! ! he is ruining all the nice atmospher in this Hotel

SPA - the stream bath - the hot water jacuzzi - the sauna Hotel - good wifi coverage - delicious breakfasts Room - room size - bathtub with jets

SPA - cold room temp, the heating system was turned off or inefficient. - towel stand was empty - slippery floor Hotel - seemingly no one's at the front desk. Room - broken bathtub caps, plugs - damaged key card reader

Very clean premises, very nice spa area, very convenient location, very tasty house restaurant and very rich breakfast buffet! We visit it repeatedly and the quality only rises!

the relax zone is great. clean and comfortable. excellent location. very great and tasty kitchen at the restaurant + nice prices.

some of the staff at breakfast were asking me to sit on a dirty table, so that they don't prepare one more table for lunch...

High comfortable bad Clean spa

The horror tv if I can called it that blocked all the mirror.. such a useless device . Bad lighting in the room very dark. Very scary pictures hanging above bad! that all family was in shock watching details of the paintings.

Breakfast was quite good, with lots of variety. The spa was great, the water was very soft and clean and not overly chlorinated.

The whole hotel was great, but there were lots of slippery surfaces - from the bathroom to the spa. It would be an easy fix with just some bath mats.