We love the family suite that we were fortunate to get a booking for. The location is great downtown and very close to restaurants and shops. Very clean, very comfortable beds, powerful AC, check in was professional and polite. Love that there was a microwave and small refrigerator in the suite. Communication with the hotel was excellent as they replied very quickly. It’s my new favourite hotel to stay in with my family of 5.

The conditioner was empty😭. There was a power shortage at 1.15am and it didn’t get fixed till 5am. The room got too hot for me. Walking in darkness in the hotel corridor to get to reception to inquire at 3am was quite scary with my iPhone light. Maybe equip an emergency torchlight in each room like some of the other hotels have incase this happens again.

The bed was comfortable and the room spacious. The towels were fluffy and no shortage of hot water. We liked the downtown location, easy walking to shops and lots of restaurants.

Google maps directions were sketchy and the hotel is not signed at all on the parking lot side of the building. We drove around the area a few times trying to find the front entrance which was blocked by a large vehicle. The bathroom had very obvious peeling wall paper and the tap in the shower/tub had a small steady stream of water even when turned off.

Love this hotel! This is my favourite hotel in the city. Great amenities and location. Family room is spacious and comfortable. Staff are helpful and kind. My kid loves the game room and pool. Stay a couple times a year just for the staycation experience. Big thank you to Lucas and the rest of staff that go out of their way to make sure you have a good experience.

Need Netflix to work in the rooms. It wouldn't connect or play.

Lovely hotel. Not sure why they have any bad reviews. Staff very friendly and helpful - we had a problem with our initial room, but this was quickly sorted out by the very kind lady on reception. We only stayed for one night as a stop off on the way to Banff, but it was perfect. Lots of nice cafes near by within walking distance. Our room looked out over the train line - but the windows did a good job of blocking out the noise. Would recommend.

Great value as we were on our way from Vancouver to Jasper. We were upgraded to a suite... huge for just 2 of us.. two rooms, 3 beds, a microwave and 2 refrigerators. Location in downtown Kamloops was perfect to walk to restaurants. Unfortunately the restaurant we wanted to go to was closed but there were lots of other options within a few blocks. Windows open to allow fresh air which I really like.

Outside of building and lobby are not impressive but the room was great.

Spacious room, comfy beds. Clean. Very friendly staff, Free parking. Short walk to local eateries and an easy stroll to Riverside Park for swimming. Great location for a stopover between Vancouver and Banff-Jasper

The Fitness Room needs a major upgrade. The machines were very tired and some were not fully functional. The air con did not seem to be working and there were no free weights. The TV only worked on one day. Kamloops felt like a polarised town; some very hip areas adjacent to run down blocks with overt drug taking. The hotel staff did give guidance on where was safe.

The room was spacious and clean and we loved the pool, games room and fitness centre, all of which we made use of during our one night stay! The aircon in the room was useful and the beds were very comfortable. Parking for free underneath the hotel also very useful.

The bathroom was a little on the small side for a family room and could have done with a dedicated shower but ok for one night.

This hotel was a revelation, and we won’t be staying anywhere else when we return to Kamloops. The best feature of any hotel is the beds, as these were large and very comfortable. Even more impressive though were the staff. Every staff member we encountered (front desk at both check-in & check-out, housekeeping, restaurant) was outgoing and friendly and really made us feel welcome. This is a very well run hotel!

It’s worth twice the price… so I’m afraid one day they will actually charge more ☹️

The bed was so comfortable! My son absolutely loved the arcade room. It was so nice that we could hang out on the couches, watch TV and play board games while the baby had a nap! The pool is so nice! Great experience overall!

Just the parking was a bit confusing, there should be better signs on where to park. We drove around the building a few times until we figured it out.

We were able to check in early, which was nice of them to accommodate. Staff were very friendly. We loved the arcade room and the pool looked nice, even though we did not have time to swim.

Room was a bit on the small side, with not much space between the bed and the dresser/tv stand. We requested a late checkout twice, and we still got a call from the front desk at 11 am asking when we were checking out.