Room was very clean, nicely pressed fresh sheets and very comfy bed. Staff extremely helpful when I discovered I was missing correct charger for mobile phone. The only reason for not awarding top marks was that the air conditioning unit was rather noisy. It was necessary to use it as it was in thirties outdoors and on ground floor so stayed warm all night. Otherwise I would recommend this hotel for cleanliness, staff helpfulness and proximity to airport. Airport shuttle to airport was very convenient too.

only the noisy air conditioning unit as stated before.

1. The staff: every person I interacted with, from shuttle driver to front desk to housekeeping, was extra helpful, friendly, and capable. 2. Excellent bed and bath/shower, writing desk and sofa. 3. Incredible variety and quality of restaurants within 10 minutes' walk: I had a fantastic dinner and breakfast.

1. Lots of traffic, on a major fast thoroughfare. It's definitely safe to walk along, but not terribly inviting. 2. There was NOTHING else I didn't like about my stay.

We like the convenience of the location of the hotel as well as the shuttle bus driver. He is an amazing person and full of knowledge. We enjoy the restaurant in the hotel.

This stay was great but the restaurant was experiencing a problem with no heat. Not a good time to have no hear in the month of December. They did have heaters but not enough to really warm up the place. It’s hard to eat your meal when you’re not comfortable.

The staff are always very friendly and happy to see you.

The restaurant that is attached to the hotel has really gone down in the past few years. The paper menus were so used and stained and crumpled up.Wait over 20 mins for the 1 and only guy that was working. We wanted an appetizer, and he says oh we're out of that. Then we went to order steak, and he says oh I wouldn't eat, that it's tough. Really, the meal was awful for the cost. Should have walked across the street to Dennys, would have had a better meal.

Front Desk clerks were friendly especially Sunny who made a good first impression to me and my family. He took care of whatever we needed and even bringing fresh sets of towels personally even if was past his work time. I would also like to recognize Lucky for his amicable demeanor.

There was one time the we had dinner at JC Grill. After that we didn’t go again. The food served that night were not warm, especially the chicken and fries I ordered. Perhaps, it was because an hour before closing time, but it shouldn’t have been an excuse to not serve a hot meal. The chicken was also dry and tough.

Good shuttle service, comfy beds, everything you need for an overnight transit stay. They offer free coffee and tea in the morning, very helpful to clear the sleepiness ;)

The hotel is on the opposite side of the airport compared to the terminal, so the shuttle ride is quite long. If you want to do any exploring, the location is a bit far off anything interesting

We came in on a very late flight at 5am and has to check out at 11. The gentleman working the deak gave us a late check out on the house seeing how exhausted we were. Rooms are so clean and perfect for a place to crash before or after your flight. Walk out made it so easy for luggage and getting to and from your vehicle. We stayed the night before our flight and return, the staff is so friendly and the restaurant was great!

Snow plowing/shoveling in the parking lot around vehicles was terrible. I had to hike through huge snow banks to get my luggage and ended up ruining my shoes. I understand there is many park sleep and fly and they can't plow around the parked cars, but maybe they should have a seperate parking lot for those people. We were just over night and drove ourselves to airport parking and found it hard to access our door to unload luggage etc.

Great shuttle and fast service back and forth to the airport. Beautiful Hotel room. I needed some Covid related - travel documents downloaded and copied, etc. for my travel the next day to Japan, and more or less in an ASAP manner, and the two night-shift gentlemen working that evening ( Lucky was one of the guys, and not sure of the other gentleman's name) and both of these guys were able to help me over and above what I realistically expected as they were working and checking in guests, answering phones, etc., at the same time. A real Great Assistance to me, and I am very grateful for all of their hard wok and helping me get everything in order for the next day's trip. Thanks very much guys !!!

Nothing

Hotel Staff were very good, friendly and helpful. Especially Sonny, he is the best. He is an asset to the hotel. Hotel is at a very good location, restaurants are nearby, about 45 minutes drive to downtown. Rooms are clean.

No breakfast included in Stay.

Super comfortable bed and pillow, super clean room and had everything you could ask for; fridge, microwave, good wifi, good tv, well-stocked room. We had a bit of a wait to get our shuttle from the airport, but that was a glitch on my bank's part. Morning shuttle driver was so awesome! 4am, yet he shows up with a smile and did a whole "cash cab" routine that was fun and entertaining! Put a huge smile on our faces, which really started our day right, and helped immensely when we later got a power-tripping cow in airport security!

It was about a 15 minute drive from the airport, which is probably typical in Toronto? Anyway, not really an issue against the hotel, especially since they provided a free shuttle service. Really, I don't know why this hotel isn't rated much higher; WELL WORTH THE MONEY.