we received an upgrade to a suite and this was very big and comfortable, with a fantastic view. Beds were great, bathroom OK. We had a very good dinner in the restaurant on the top floor of the hotel, which has an even better view. Overall, a good experience. Surprising given the dreary place that is Puerto Montt these days.

Obviously, the hotel is getting old. The surrounding area is quite disappointing and the entrance/reception is not very inviting. The windows of our room were very dirty. But one can imagine that it is not easy to keep everything up-to-date because of the surroundings.

Though Puerto Montt in itself is a somewhat uninteresting place, it works as a very convenient hub for several splendid destinations and activities in southern Chilean Patagonia. The Gran Pacifico is a modern hotel, well appointed and maintained. The view of the andes, the islands and the fjords from the balconies is nothing less the stunning! It also has a very good restaurant, with a nice menu and with an off-the-charts-good breakfast! During our stay we visited picturesque Chiloé island, the Osorno volcano and made a full round-trip of big and Lake Llanquiue, with several lovely towns like Las Cascadas, Puerto Octay and Frutillar, to name our favorites.

Pto. Montt is a cold place most of the year, thus everything is set up to be warm... the rooms have a radiant plate room conditioning, thus will only warm them up, or be off. We felt a little discomfort at night, because we had to keep windows open to get fresh air, and had to sleep in the clarity.

Location is great. You are very close to downtown, shopping centers, restaurants, and markets. The view is amazing. Breakfast is really good with a lot of choices. Staff are very friendly, helpful, and professional.

Internet service is terrible. Our room was on the 6th floor and we were always losing the wifi signal. The room was spacious and the bed very comfortable, but the cleaning service should be a little bit better especially in the bathroom. It was not really a deep cleaning just where you could see.

Breakfast, which was included in the price, was good. Room had a view to the sea, which I did not ask for but appreciated nonetheless. We asked and received an additional bed, and room was not crowded. All meals are in the restaurant on the top (10) floor, and has a great view to the sea and the city. Prices are reasonable.

There was some noise from next door/above room, but not too much and for short periods of time.

The staff is great, very friendly and accommodating. The restaurant has a unique astonishing view of the bay and breakfast was marvelous.

Rooms are a bit too simple, not cozy. The bed rolled easily, so I had to scoot it to the wall so it won’t move during the night…

We stayed in the new addition of the hotel, it was great! Clean, modern secure and quite.

It was a very busy week, large group arriving almost every day. Lobby was busy, staff very professionally helping accommodating new guests. Luggages every where waiting for the rooms to be ready.

Great location in town, large room, very comfortable bed and pillows, fast wifi. We’re thankful to the staff for providing us with a take out breakfast as we left very early. Incredible view from the 10th floor restaurant.

The shower / bathroom could be updated.

The view from the hotel rooms and the staff were very good

I had steak in the restaurant and it was without one of toughest I have ever had. It was supposed to be Aberdeen Angus, the most expensive on the menu. I took it for the street dogs to eat.

The location is superber for a shopping spree in Puerto Montt. The rooms are ok, but the restaurant on the 10th floor is ver good and the same must be said for the breakfast.

The rooms in general and the bathroom, are a little outdated.

Room was good with plenty of room. Position of hotel over looking the seafront was excellent. The seafront area was in walking distance as were shopping malls and bus station.