Very nice new hotel, the pool area and the sunbeds are great. We had a nice airy room with enough space. A little oasis in busy Getsemani. And the smell! The whole hotel smells like Santal 33 and has very fancy Le Labo toiletries. Loved that! On our last day we even got free pizza slices at the pool, a very nice service ;) We only had breakfast (brunch, not the buffet) there once as there are so many options around. So we can’t really comment on that.

The music at the rooftop pool could be a notch quieter during the day

I feel OSH has made great steps forward when taking older reviews into account. It’s a wonderful stay in a great location. We really enjoyed the relaxing afternoons at the pool and comfy room. The flexibility to offer a later check-out was great.

It’s clear they’re in need of more quality control managers. A 5* hotel shouldn’t have moldy spots on the hallway ceilings or shower heads clogged by limescale. Providing guests with only 300cl water p.p. is not enough at all. Other hotels in Colombia provided filtered water taps in the room or lobby. Finally, the personnel was sweet, but felt unorganized. Check-in was long and messy (3 hrs late) and orders go wrong most of the times because of misunderstandings. The staff needs to at least know their own menu in English. Overall, I’d say they’re nearly there :)

This hotel is in the best location, just steps away from the lively car free streets, graffiti art, Havana Bar, and best restaurants. You can walk to castle in 10 mins! The pool is nice, and on the bigger size for Gestemani, plus there is an additional pool on the roof. The air conditioning was ice cold, perfect! The lobby is nice and a good vibe at the pool with a DJ playing beats throughout the day and night.

Most of the rooms don't have a balcony. The smallest room we have ever stayed in, so small the bathroom sink in the room, not in the bathroom. I don't think we could have stayed more than 2 nights in a room that small. Multiple drones being used at the hotel pool. The pool water is the temperature of a warm bath and why no stairs to get in and out of the pool :(.

Me and my partner recently stayed at this amazing hotel, and it was beyond fantastic. The rooms were top-notch – clean, comfy, and stylish. The restaurant served delicious food. But what truly took our breath away was the hotel's design! The pool with the patio was nothing short of amazing. It felt like a hidden oasis, beautifully designed and perfect for relaxing. The attention to detail in the architecture and outdoor spaces added a whole new level of charm to the stay. The hotel's location was spot-on, close to everything important. I highly recommend this place for a luxurious and hassle-free stay. The English-speaking staff made a huge difference, and the stunning design, especially the pool and patio, made my experience truly unforgettable.

Nothing, everything was great.

We loved the vibe in the hotel, it's new and beautifully decorated. The staff were friendly and helpful at every opportunity. The location is only 1/2 a block off of a very lively street and about a 15 minute walk from the walled portion of the city. Their concierge service was very helpful as well. We would highly reccomend this hotel.

The hotel decided to host an aerobics group outside our window and they started set up at 5:15 am, and were in full noise mode by 6:00 a.m. with music and yelling. It was a rude awakening for our first morning, to top it off 50 sweaty women came in to eat breakfast next to us afterwards. Our room was modern, which means some odd things like the sink being outside the bathroom, few hooks, an airconditioner we could not control ourselves and a strange lighting system.

Osh was truly an incredible hotel we couldn't believe how much nicer it was than other hotels in the area! We first stayed at a boutique hotel for one night that was small, hot, and not up to our expectations, so the next day we immediately booked Osh for the rest of our trip. We truly felt like we were at heaven on earth. Its new, clean, beautiful, has an amazing pool with comfy lounge chairs and umbrellas. It also wasn't crowded at all so we basically had the whole pool to ourselves everyday, and this was in peak season of visiting Cartagena. I'm telling you book this hotel and you won't be disappointed. The staff was also amazing and truly took care of us. Security at the door at all times. Getsemani is also 100% the place to stay! Its cooler, cuter, less crowded, and way better vibes than el centro! It's also only a 10 min walk from el centro, so super easy to go between neighborhoods. OSH WE MISS YOU!!!!!

The only thing slightly bothersome was there was some construction outside our room since osh is expanding (we didn't have a pool view), that started around 9am? However not enough to sleep until 11 everyday anyways!

The hotel is modern and well maintained. It actually stands out among all the old grimes buildings around it. Location was good and area seemed safe with streets well lit at night. Generally service from restaurant staff was exceptional- a well trained bunch; everyone on their A game! The bellboy was very helpful and took time to show us everything in the room where things were and how it operated. I am glad that we didn’t opt for the buffet breakfast because the a la carte menu was so much better with varied options.

We didn’t use the rooftop bar or pool only because of the molding heat and humidity. Maybe something could be done to make that feel more comfortable? One thing that was a TOTAL disappointment was the fact that I was never given a receipt for payment. The front desk promised to email one but that never arrived even though I asked about it several times. They stuck to an awful excuse that they were having “electronic” problems with their system. In fact they just ignored my requests!! That actually was the MOST annoying and disrespectful treatment.

This was truly the best hotel I’ve ever stayed out in my entire life. It absolutely exceeded all of our expectations. We were not even supposed to stay at this hotel as we had booked a different property initially but they cancelled last minute and we ended up at OSH hotel and what a blessing in disguise. Firstly, the interior, design and decor is absolutely stunning. It looks like something out of a catalogue I was amazed at all the attention to detail. The rooftop and pool were absolutely stunning, so peaceful so clean, and the service is impeccable. Every single one of the employees at this hotel made us feel so welcome and safe. A special thank you to Juan Carlos, and all the ladies working at the restaurant at breakfast time. Also unfortunately we did not get his name but the man with glasses that checked us in was a gem. We only got to stay four days, but we would come back and stay a whole week!!! I recommend this 1000 times to anyone visiting Cartagena. Also the location is perfect, right next to Getsemaní. We already miss it so much!!!

nothing!! everything was perfect

Breakfast was amazing with the unlimited menu to choose from ! Decoration and atmosphere were lovely Service brilliant Bed super comfortable and so pretty

The noise at the pool , people were really noisy and playing their own music on top of the actual music already and laughing and screaming in the pool making really uncomfortable to stay there and no one from the staff said anything which made us feel really uncomfortable. Also every night we could hear the music from the restaurant in our room.

Staff were very friendly, accommodating, and helpful. Location was very good, only a 5-6 minute walk to the Old Walled City area. Facilities were clean, modern, and felt like an oasis in a chaotic Getsemani neighborhood. My room was always clean, stocked, and comfortable after cleaning. Felt like a four or four and a half star hotel you could find anywhere in America!

The only complaint I have, which is out of the hotel's control, was that the area directly outside was very run-down with cars and motorcycles zooming through. However, to the hotel's credit, they had an excellent, professional doorman constantly monitoring so I felt safe close to the hotel.