Location, building, view, nature, food

Except on reception, staff does not speak English. No content for kids.

Beautiful hotel with a captivating panoramic position above the town. Rooms were large and comfortable, great breakfast.

Service could be improved: when we asked the staff to help us book some activities they told us that they "don't offer such service"; given the level of the hotel we were quite surprised. The spa can get very crowded and noisy - it was more of an aquapark than a relaxing area.

It was nice that the Hotel Imperial offers LOCAL food - e.g. Rochlík for Breakfast and švestkové knedlíky. The personnell was very kind and we enjoyed the fact that we could perfectly get around with English and/or German. We had the impression that the personell at the reception desk, the room-service and the personell in the dining area was fine doing their jobs and enjoyed working for the hotel. That made it comfortable to stay with you and have a pleasant feeling. When I advised the room-service-lady that my pillow was kind of big and I got a stiff neck of it, she offered another pillow out of a variety of 3 different offers (!) - we enjoyed this very much and I am very thankful for that. Impressive.

The ladies at the Spa-reception seemed a bit nervous and sometimes we unfortunately felt a bit uncomfortable talking to them. We wish for an atmosphere in which we can ask something about the massages or even ask for a recommendation about massages without fearing a harsh reaction on their side. However, the were trying to be kind and friendly in the end. Environmental aspect: We wish that the heating in the hotel-rooms can be controled by the guests. The regulation was fixed and could not be altered by us. So we literally heated out of the window over night which was hard for us as we want to protect the environment.

Very nice and large room with excellent balcony (corner room). Room was super clean and dinner selection in restaurant was really nice. Also funicular from near hotel directly to city center was really big bonus. Look our vlog: https://www.youtube.com/watch?v=ImQ_NVSEUZw&lc=Ugx5TZOY5-slMVaZdXl4AaABAg

I would say that that airconditioning would be nice to have in 5-start hotel. We also wanted to have evening dring in proper lobby bar but that was not open (temporarily closed, but not informed in Booking.com).

Food, location, services, the view, decor and value for money was excellent.

Some therapists/treatment providers did not listen to my requests and/or refused to alter their technique ie make a massage harder or lighter, add a pillow or towel to the bed etc. I would have benefitted from treatments more tailored to my specific condition (eczema) - eg. bubble bath was prescribed but I requested replacement with paraffin wax treatment. But i had to request that.

Room is nice and spacious. View is fantastic. Staff are nice and kind but I have a problem to communicate with some staff for check in.

Location is a little bit bad. We should park in the Hotel and walk to city center. It takes 25 minutes by walk. There is a free train from the hotel to city center but no one told us. That’s too bad.

We really liked our room. It was big enough. The beds were very comfortable. The view from the balcony was absolutely stunning. Stuff at the hotel reception were really helpful and friendly. Breakfast was very good with big choices of food. We used swimming pool and it was very nice, it has different water jets, there are also two whirlpools and good sauna.

It would be really good if stuff at the spa reception were more friendly. It would be nice if they smile. Only one nurse Jana was really bright and friendly

The hotel is situated above the city in a peaceful environment. The building is very well kept and quite impressive. The staff is incredibly kind and polite. The check in was quick and efficient, so was the check out. There was a nice pool to swim in, the room was large and clean, with the bed super comfy. The view from the balcony was spectacular. The excellent extra bonus was the free bus and furnicular ticket provided at check in which enables you to go down to the city and avoid the steep hill. The city itself is absolutely stunning. All in all it was a superb weekend stay.

What's more to say? Your in Kalorvy Vary with this view?They don't make them like this anymore. It's like a trip back in time. This place is beautiful, the grounds are so well kept and the staff were excellent. The pub was closed so that was too bad. We did half board which was lovely. Great food and a variety every night. My feeling is that they are still having challenges coming out of the pandemic but coping well. It's just an experience all the way around. Having the funicular to town center is fantastic as well. God's willing we will be back!

I can't think of a thing i didn't like. The slippers were a little tight for my feet.

Great location.Superior room was so comfortable.We had a good night sleep on their comfortable beds.Breakfast buffet so good with high quality of products at the Vienna restaurant and dinner was again so big and delicious.We used the pool only because we didn’t pre book a massage but we were there for one night only.

The tv was so difficult to make it work and actually we didn’t manage to make it work.We would have visited Karlovy Vary but it was raining so staying at the hotel was the only option.