Mercer Hotel Downtown; BW Premier Collection

The hotel is very cute right in downtown Stratford with lots of restaurants and shops nearby. There is also a restaurant right at the bottom of the hotel, the check-in is in the restaurant. The beds were very comfortable, and the room was large. It was nice that the sink and toilet were separated. Lots of towels and bathroom amenities. Coffee and tea were provided in the room with a small kettle and espresso machine.

Initially when I stepped into the room it had an odd sweaty smell odour but that did go away. The light in the bathroom with the toilet and shower was dim and could be replaced. As well there were dead bugs inside the light fixture above the sink. The toilet should be looked at to be upgraded to chair height. There could have been an overhead light or another light in the main room - only two lamps and the bulbs weren't very bright, especially the one on the bedside table - made it hard to read. The mugs provided for coffee and tea were really small - for espresso so additional larger mugs would have been appreciated.

it was beautiful inside and out. loved the decor and the colours chosen. the fireplace was a nice touch. I like that there was a restaurant right downstairs so we didn’t have to go far

it’s an old building so it’s not very quiet/soundproof. you can hear the kitchen downstairs, music, walking around (I’m positive this would be different on the top floor) etc. I also didn’t like that we were there for one night and there were room service dishes sitting outside the other rooms for the whole 24 hours we were there.

exceptionally clean and large comfortable rooms. would love to know the make and model of the mattress!) we really enjoyed the large soaker tub and the ambiance of the gas fireplace (king room). my only suggestion would be to provide drawers and an extra chair. we like to unpack and I don’t quite understand why there are no drawers! close to literally everything in this quaint town: restaurants, cheese shop, bakery, lovely bookstore, eclectic gift shops, and the theatres! front desk was welcoming and helpful and the restaurant in the same building is absolutely top notch… delicious food!!

lack of drawers and seating area

Mercer Inn is conveniently located downtown amidst all the stores and restaurants. They have their own parking in behind which was great. A boutique hotel with a quaint check-in desk in the restaurant. Our room had a view of the Avon river and we had a jacuzzi and fireplace. The king size bed and pillows were extremely comfortable and the noise level was pretty good. Nespresso machine was a nice touch.

Employees take up the parking spots but management had them moved and took our luggage up to our rooms for us. All resolved.

Location: amazing, right on the main drag! Staff: lovely, helpful Room: heritage building, high ceilings, two big windows, comfy, fireplace on tv was fabulous touch (no smoke, no sparks, no mess, just great lighting and sound!) Food/Bevvies: right downstairs, or a few places right outside the front door

Parking: can be a little dangerous with wet snow / ice; have to walk down a slight incline from back door to car, the area wasn't cleared when we were there, which was during a snow fall

I liked the location being right down town Stratford, and the free parking close to the hotel. All the staff that I came in contact with from check in to check out were wonderful, helpful and efficient. The entire room, including the facilities i.e. shower and jet tub, were super clean. The fireplace added a nice touch to the room, and the King sized bed was comfortable with plenty of pillows.

The mini fridge was very noisy, and kept me awake until I turned on the fan of the a/c which drowned out the noise. There was a lot of opening and closing of the door next door, which continued all through the night which was a bit annoying. The carbon monoxide detector started intermittent beeping about 7 am, for no apparent reason which stopped after being unplugged and reset.

The staff at Mercer are so friendly. Every single person we talked to was knowledgeable and obviously happy to be there. We ate lunch, dinner and breakfast there and the food was good. Lovely atmosphere and great people.

Lack of electric charging stations. The number of electric vehicles is increasing and the hotel should think about installing charging stations.

Excellent communication from staff over a series of emails, accommodating and friendly. Tasty breakfast covered by voucher.Very convenient location for theatre goers. Comfortable, clean accommodation. Special thanks to Brooke and Teresa!

It would be nice if the on site restaurant offered some healthier dinner choices, in addition to all the breaded and fried offerings.

Super convenient location for our plans to visit Avon Theatre and wander downtown Stratford, clean and comfortable room with high ceilings and a touch of luxury. Would recommend! And the food at the restaurant was great too. There are stairs up to the rooms. This wasn't a problem for us and it was noted on the booking page.

This is a lovely boutique hotel! Restaurant/bar was great. The eggs benedict were perfect. Room was incredible. Bed was so comfortable and everything we needed was there.

I didn't like having to bring our luggage into the bar area to check-in - it was fairly busy when we arrived so it was awkward.