Casas del XVI

Our stay was nothing short of amazing. For seven nights, I was privileged to stay at this property. The architecture and design are unreal. I have a high standard for cleanliness and they certainly exceeded my expectations. The location was central to everything that we needed, restaurants and sites. We parked our car in their private parking area and never had to fight for space. These are all wonderful, but I will have to say that the people who work there are what make this place special. From the moment you walk into their doors, all of the front desk professionals go above and beyond to ensure you have a good stay. Our concierge, Jeuri was the true highlight of our trip. He was patient with us, attentive and was just a calming and peaceful presence. We left feeling so blessed to have met such incredible people. I hope the owners know this and appreciate what they have in those that make this hotel a success.

Had ample security on premises, room was as advertised and had ample space, the concierge team was very helpful. The lounge area for our section was nice to entertain our family that visited.

I thought I purchased a room with its own pool and courtyard but we ended up sharing the space with other guests. It wasn't clear who the actual guests were because each day it was a new person or couple. The hotel is in the city and the rooms are not connected to the lobby so you had to walk outside and cross the street to get to the lobby if the communication via WhatsApp didn't work efficiently.

The staff is friendly and helpful

They sit you down to tell you that you cannot bring outside food in your room. Also breakfast is not included. I also thought that there should be a small coffee machine and tea as a courtoisie in the room. I was surprised to find out that the pool was not on the house where we were staying in (not mentioned on the website). Also they nocked on our room door to offer a tiny bag of cookies the size of my finger (I found it amusing considering how much we spent for the room). I find it very expensive for what they have to offer. I would not recommend this hotel.

We had an amazing time! The hotel is stunning and very good located. Very beautiful! The staff was very nice and the food delicious.

- the day before our arrival, the property got in touch by whatsapp asking the security code of the credit card we used to secure the booking (through booking.com!!) - after refusing to communicate the security code (asked by an unknown mobile number!!) through a link sent by whatsapp, the property replied that - if no security code was communicated - the booking is not secured (although confirmed by booking.com) - after arrival we raised the issue with the manager on duty but did not get a satisfying answer - we realized that we were finally charged CHF 315 (instead of the CHF 285 confirmed through booking). we hope we will get the CHF 30 back!

Amazing location. Amazing interior décor. Amazing staff. Plunge pool and sun beds were a big bonus after a day of sightseeing in the heat. Very comfortable beds. Fantastic food for dinner.

Little privacy. I imagine the guests would be on top of each other if hotel would have been fully booked. Entrance door was slammed every 5 minutes in the morning and we could not sleep as much as we would have wished.

the location and security is top notch! The room was very spacious, including a large separate bathroom. Having a butler was very nice and Jerry was very attentive and helpful.

wished there was a pool to use, atm on premise and wished they sprayed for bugs in the courtyard where there is no air movement and tons of biting bugs. Although the room was great, having a separation for toilet and shower would have been nice.

Breakfast and service were great. Decor was beautiful Amenities were good Neighborhood was lovely

We didn’t realize it was a hotel made of different houses. Ours did not have a pool so we didn’t quite get what we saw in the photos.

I love the decor, the intimacy of the place, the butler service, the tub in the bathroom, the impeccable cleanliness and the large choice of breakfast. the personnel was very polite and available as well.

There were very disrespectful and noisy guests that ruined my night and partied until late, not responding to any requests to be quiet. The staff tried to intervene and was very thoughtful with me and changed me room. But the whole thing took hours and ruined my time there. I am thankful for the assistance that I received but regret that there was no stricter intervention from management on the guests. Visitors need to be aware that the houses are in different sites and share the yard closely with 2-3 rooms at the same time, which means there is a lot of proximity. Perhaps the hotel should have spaced guests knowing there was space available elsewhere. For this, I will only put a 9/10 but really everything was great (this aside).

it was a beautiful property, well thought through design with a super comfy bed. gorgeous courtyard to sit outside, pool was peaceful and located on a pretty street. Jerry the butler spoke perfect English and always greeted us with a smile. very lovely place to stay!

rooms had a lot of mosquitoes in. only issue.

An oasis in an otherwise eclectic and hectic city. Beautiful design. Unique character. Great recommendations and support from staff for restaurant selection and reservations, which made our stay even more special and enjoyable. Great breakfast and delightful way of having it served next to the pool in the private indoor garden.

Wi-fi could work better.