The hotel staff and check-in were great; they let us check in 5 hours early, which was so good since we were on a train trip for 14 hours. Also it is easy to organize a driver to pick us up from the train station. The room were great, and hotel looks in a good condition too... It isn't far from the city but not so acessisable to the city since you will need taxis to move around (no uber). Theres a small supermarket next to the hotel if you need anything.  It is a great place to relax and stay away from the city.

We had some small language issues between us and the taxi drivers; but something massive. Not everyone speaks English in Egypt.

Pleasant and accommodating staff! They also had a free shuttle accommodation to and from the city, when requested. I think the location, which is on the city outskirts, is perfect... not too far from the airport and close enough to the city.

We had a hiccup with communication. I would advise them to train staff not to say yes or ok if they do not fully understand. However, this was only one member on their team. Also, it got a little uncomfortable using the pool facilities, as a tourist. The locals who came to cool down were very judgmental even though my friend and I followed dress code and were mostly covered.

The hotel will be a wonderful attraction once the development in new aswan is complete. Loved that the room was completely modern. The most high end finishes from all the hotels we stayed in during our travels. Transfers between city max aswan and city max new aswan was free of charge which was a great plus for us. Breakfast was arranged in a to-go bag when we checked out the morning which was pleasantly surprising. Receptions lady instantly changed our perception of the hotel with her friendliness.

New aswan is 25% complete with its development and there is only one shop and one hotel in the entire main road. Main road was very messy and noisy due to the improvements. Once new aswan is finished built I would love to return in a few years to see how this new and extremely modern city will bring flocks of tourists. Distance to the city was about 20 mins drive by cab. We usually didn't return to the hotel to take a rest because of the distances we needed to travel from the hotel to the main hub in Aswan city. Breakfast variety was very limited.

The reception girl was very friendly and everything was very good, also the rooms were clean and comfortable and I think it will be one of the best hotels in Aswan when it is fully operational and so is the place around because the location of the hotel is in the new city of Aswan which is not completed yet and it is about half an hour away from the city center Old and about services

I had hoped that the aqua park would be operational during my stay, despite my earlier knowledge that it would be out of service until April

Breakfast wasn’t open until 8 am although we were told by the receptionist the night before that it would be served at around 7 am. We would have preferred a buffet style breakfast with some choice. Otherwise although we stayed only one night it was comfortable in every other way.

Breakfast - especially the time it was served- a little earlier would have been better.

Appreciated Mr.Islam Mr.Mustafa very good model’s and mindset to deal with them all support given flexibility politely. Definitely we plan to visit this hotel again . Also special thanks to Mrs / Rawan who organised our booking on phone. Thanks .

Little bit far from center but that’s our private needs as a quite place away of noisy.Thanks

The staff was very helpful and friendly. The service was very good! The free shuttle service is perfect!! Thank you Citymax!

The location is being build, so not a lot to do in the neighborhood

Very nice and clean. Reception are so friendly and comfortable

The food wasn’t too good. The stuff who they were doing tours Martina and MOHAMAD weren’t honest with they promised us with our tour and too expensive

citymax aquapark is a hidden gem, i am so glad that i have picked this hotel, it is new ( less than a year old) located outside the city in a quite hill. the hotel provide complementary transportation to their other branch in the city centre, and it was a great value, we checked in, requested a car and went to the city, had dinner and a great walk along the nile and back to the citymax city centre requesting a car back to our hotel ( free) the staff is amazingly nice and helpful ( thanks to Mr.Adel at the reception). the hotel has its own beautiful aqua park, it is still cold for it this time, but in may could be a great one. the rooms are so spacious and with comfortable beds and clean bathrooms, towels. there is a portable extra bed in the room, and a fridge.

nothing, everything was perfect to me

The room was very spacious and the reception guy was very helpful.

It is really far away from Aswan. The bath was leaking all over to the bathroom.