The hotel and room was impeccable and very comfortable. We did not expect the amazing view and the closeness to the Nile River. There were a lot of food options for the breakfast buffet and their dinner blew us away. The best part about our stay was the support from the guest relations team. Prior to our trip, the guest relations team provided us with very prompt and helpful communication that helped us plan our time in Aswan. The whole booking process was easy and seamless. They helped us organized our transportation from the airport, our last minute day trip to the Temple Philae and the souk, and even provided us information on getting train tickets. ELagia, the Guest Relations Manager was available to us all the time. We felt like we were very well taken care during the entire time. The hospitality of the staff was superb. The location is further out from the city centre, but it was a positive because we got to experience the serenity away from the crowds. I would definitely this place to anyone, everyone.

Apparently this is a new hotel or under new management, The room I had to start with # 38 was spacious, a bench for the suitcase is provided, as well as an armoire. There were two chairs inside the room and a bench outside on the terrace. AC in the room. Good size room with two chairs and a bench in front of the desk which is long. It seems that all rooms have view of the Nile which is nice, however the noise from all the boats that go by is noticeable ,(even with windows closed) one boat (from the company) stayed in front of my room, it was horribly noisy, I had to use ear plugs. I must say that the manager immediately took action when I told him about the situation, and I was given another room, they moved all my belongings. The staff is very nice and efficient everywhere except for one men at the front desk whose English is dismal, he was barking at me, I do not know his name. But everybody else was absolutely charming lovely and very helpful including on my last day, I had a really bad headache, they gave me a room where I could have a rest and some paracetamol. The bathroom in # 38 was extremely small, I found it uncomfortable you barely have room to move. Good shower, no place to put anything on. The bed was very comfortable. There are some mosquito screens on the door, so I could open the window during the cool hours of the night. In room # 20 the room is smaller but the bathroom is more spacious as well as the shower which I actually preferred. The terrace facing the Nile has a chair as well as a bench in this room. It is also closer to the pool. The pool is ok, but does not have a deep end. The food is good, lovely presentation, very good breakfast, but varies from day to day.

The food is good, but the English in the kitchen is lacking so for example the menu says “shrimp cocktail with avocado” however no avocado (apparently it can also be due to the lack of ingredients I was told). As I said to them, in that case please erase the “avocado” on the menu, I had the case several times, The fridge does not keep the water very cool (water is provided), to say the least.

Location and view, staff, quietness, cleanliness, food comfort, decoration.. it was more than I could describe, felt more like home than a hotel.. the staff was all so friendly and helpful, smiling all the time.. simply amazing

it is a bit expensive especially when you are a group of people

location is AMAZING Staff just outstanding … clean and mind blowing location on the Nile

the AC at night was blowing right on the bed. that is nit picking as this hotel is 5 star + just outstanding

This place escaped heaven and made a branch out of it by the Nile bank. Amazing, the location, the staff, the serenity, food, the cleanliness of the room, the room style and decorations! AMAZING!

All perfect 👌!

Room just opposite the Nile, location slightly out of downtown out of the tooting, and staff were incredibly helpful.

The place of the hotel is directly on the Nile river with a spectacular view.The idea of private Nubia houses is fantastic.The interior design of the house is very nice with all-nubian themes and colors.

Nothing.

We left early, but the hotel provided a marvelous packed breakfast

No complaints

very near and clean. warm welcome and patient when our payment didn’t go through first time as bank had to verify the amount. lovely food.

nothing negative to say

The view was perfect and the breakfast was great

I was told the car to the airport is free but it wasn't, the hotel charged me for that