Breakfast was good but crowded. We were in the preferred club so we usually just grabbed a quick breakfast in the small club buffet and avoided the long lines and excess people at the larger breakfast area! You can also order room service instead

We do not normally travel to all-inclusive and we found the "service" to be a little over the top. We do not like to be waited on hand-and-foot. We felt a bit exploitative. However, the pressure to do the timeshare breakfast meeting was REDICULOUS! We were told that it was just an invitation and was not mandatory but the receptionist tried to not let us leave the property!!! Who does that? Do not sign anything no matter what they say or they may hold YOU against your will too!

Breakfast at Market cafe was very good. Lots of choices, fresh fruit that was the best I've had in years! The staff was very attentive and always available

I liked the entire experience. However, some of the salespeople selling memberships were too aggressive..

The property was very nice. The rooms are nice and the food was good in comparison to other resorts where I have stayed.

The property was very loud. I was expecting more of a spa like environment and it was definitely more of a frat party. There were always people shouting, music blaring, and yelling in the halls and slamming of doors. We had a Jr. Suite with a swim out and I couldn’t get over the noise. If a party atmosphere is what you’re looking for this is the place for you. Also unexpected was the hard sell upon arrival for a “Welcome Breakfast “ to go over all the Secrets properties worldwide. However, “no” was not acceptable and was it was an overly aggressive checkin. It was a timeshare push at check-in. It was not a great start. So be warned…

Second stay at the Secrets in Puerto Vallarta. Opted for 3 rooms in the preferred tower and enjoyed the additional amenities – faster check in without timeshare hassle, a dedicated lounge with small buffet that is right on the walkway to the elevator and quite convenient. Excellent service from our butler, Carlos Miranda, and his partner Jose Becera. We saw Carlos many times throughout the day and he was consistently checking to make sure everything was going well and helped us out with all of our questions. There is entertainment every night in the lobby bar which engages the guests with singing and dancing. I also like that the hotel is showcasing local bands. This unique offering is one of the best features of the hotel and extremely popular with all of the guests. Also bigger shows in the amphitheatre almost every night. Secrets is adult only and has a benefit of being able to use the restaurants on the dream side. Reservations only required at the Teppanyaki restaurant and usually available somewhere on the property, Especially if you ate at 7 pm or earlier or after about 815. Food quality excellent at all restaurants and lots of fresh options at buffet. Bartenders will serve top shelf liquor and make any variety of drinks. The adult swim up bar is pleasant because the kids are on the other side. Lots of fun activities throughout the day about every half hour to hour or something is going on beer water volleyball, yoga, fishing, ping-pong. Usually lounge chairs available and can request from staff if nothing was available. Only limited one day because a reception was right on the pool deck.

The beach access has some rocky areas. Might bring water shoes next time.

Good location. Long walkable beach but lots of rocks which is typical for this part of Mexico. Best food compared to any of the resorts or cruise lines we frequent. Secrets makes it easy to stay away from the families with children at Dreams if you prefer. Capers, the Italian restaurant, makes excellent lasagne similar to what we had in Florence. Oceana restaurant has perfectly prepared mahi mahi for lunch. Bordeaux the French restaurant was our fav. Can be an hour wait however. Their Salads and mains were terrific. Bernardo, the charming ice cream shop manager, makes spectacular crepe and ice cream deserts. He's unstoppable! Edgar is a fantastic concierge. Always very friendly, knowledgeable and helpful. All waiters and workers at Secrets went out of their way to make it a great vacation. Rooms and balconies are nice size and sound proof. Bed was super comfortable. Our room's furniture was worn but the comparatively low rates reflect that. Great value all-in-all. Entertainment was ok but we loved the Mardi Gras party. Tai Chia on the beach in the morning will be something I will never forget. Can walk to downtown PV which is a special place.

worn furniture in our room

I really liked the food. Oceania, Italian and French restaurants were really nice. Good to have healthy options at the buffets - loved the sushi, ceviche, omelettes, crepes and smoothies. Gym was well equipped. Nice having tennis with a tennis coach. Beautiful beach setting, and amazing sunset view. Fairly quick by taxi into town, and also walkable too.

Too many light switches in the room - a bit confusing. Also, no snacks with drinks in the reception bar - it’d be nice to get a small bowl of pretzels or crisps with your drinks. It’d be great if the hotel could think how to be more sustainable at times - we went through so many plastic water bottles during the week.

The scenery is absolutely BOMB! You can have massages on the beach or at the resort. You can also have romantic dinners scheduled on the beach. We did the Hydrotherapy Circuit at the spa...loved it! But...you have to LOVE water or you may be annoyed half way through like my hubby was LOL! The staff is great and they work hard so please tip them! The swim up master suite was fabulous....spacious, private and we received service right on our deck. And let's not forget the luxury of the adult only Club Preferred option....no kids and VIP treatment?! The BEST!

Room service takes an hour or more to be delivered. This was irritating to say the least so we stopped ordering room service. Now that I think of it, that is probably what they are trying to do...make people not want to order it...less work for them. While there, we had some cockroaches visit us in the swim up SUITE we upgraded to. Now, to be fair, we didn't have any issues like that in our first swim up ROOM so maybe it was just the location and additional greenery. They responded quickly and sprayed around the outside bushes and our room. No more visitors....Thank God!Lastly, my credit card was compromised and used at Secrets in La Romana....way in the Dominican for nearly $1400 usd...we were in Puerto Vallarta....hmmmmm...

It was very clean. The staff was nice. I guess we’re very friendly. 

Hi notified the front that my Jacuzzi tub is not working on the first day. I arrive to my trip, notify them every day and it never was fixed and I was not compensated for it which it was part of my fee so I should’ve been able to use it.

I picked this hotel for my post-covid honeymoon because I know Secrets is a reputable all-inclusive brand. Plus, it's in the city, which makes exploring very easy to do by Uber or Taxi. We received a free room upgrade with a plunge pool on the balcony that was FABULOUS. The room was huge and well kept. We had an ocean view and got to see the whales in the bay. Food was amazing at every location. Service was wonderful with everyone being extremely helpful. Literally loved almost everything about this resort.

We paid for the upgraded club membership, but didn't get much help from our concierge. He couldn't get us seats by the pool and in facet we only saw him twice. Nighttime entertainment was lacking, but there were some special events. Would have loved to have liquor bottles in the room. Getting a pool chair was an issue every day.

It was clean , beautiful & Covid ready . I love the sanitizer on every elevator, the consistency of taking temperatures if we leave the resort or if we dine in any restaurant was excellent. The resort is gorgeous, very friendly and kind .

I didn’t like the pushy sales staff after flying 4 hours I don’t like to feel pressured about buying something . They bombarded us after 10 mins of us checking in . The drinks were a bit sugary & weak if you’re a drinker it’s best to ask for top shelf . Room services could be better . I ordered twice and never received anything . I think they could be short staff or something . I’m not sure .