The front desk staff was super polite and helpful, no matter the time of day. I got replacement towels and wash clothes and toiletries that I forgot without hesitation. Check in and check out was quick and seamless. The room was a expected. I loved the mirrors in the bathroom area of the room! I also liked the easy to use wall A/C controls instead of using controls on the A/C itself and it worked properly.

I didn't like the room placement right beside an exit door. That was a little noisy. It made me think someone was coming into my room. I also didn't understand why there aren't any microwaves available but I didn't see them in the list of amenities in the site so I already knew that before staying.

The staff was very friendly, caring, and professional . The room was clean and comfortable. The hotel was very quiet and peaceful my overall experience at the Sonesta was very positive. Best of all was the attentive front desk associates.

I did not like spending 4 days without having fresh towels, having the trash emptied, general room service. I did, however, find the front desk associates to be exceptionally accommodating when I requested some coffee for the room and a light in the bsthroom.

Excellent hotel for short stays. Easily accessed from the highway. I enjoyed the amenities and my room selection. The room was very clean, fresh, and comfortable. The receptionists were vibrant and friendly, making my check-in a breeze since I had a rescheduled meeting to attend on my arrival. My room was quiet and the helpstaff was efficient as they serviced the floor. Although the ice machine nearest me (by the elevator) didn't work, I had no problem using the other one on my floor. Check out was equally easy and pleasant - friendly service and other guests in the lobby.

My inability to enter the side door at end of the building (using the room cardkey) nearest my room. Although inconvenient for my need, I understand that security is paramount.

Convenience to NCCU campus. My room smelled amazing. Like scented oils or incense.

The bathroom wasn't as clean as it should be. I found a fishing hook and a phone case in the night stand draw which means it wasn't inspected and cleaned. No breakfast option. The coffee didn't have flavored cream options. If no breakfast, at least a decent coffee bar would be nice. The hotel promotes non-smoking but feet from the front desk smelled of cigarettes and my floor smelled like weed smoke. Its definitely a smoking property.

very very clean in all parts of hotel!!

no microwave in room radio had a static & volume control issues paying $100 on card rather than in cash. it has taken me over 45 days to get one deposit refunded. at the present time I’m waiting on 2 more $100 refunds to b posted to my account. the wait time is quoted as 3-5 or 5-10 business days depending on the bank. neither is true for my transactions. this is going to prevent me from returning there to stay again.

Had to scramble to find room after initial hotel could not honor our reservation. Desk agent was super accommodating and had us checked in with no issue! Even helped with needed room change - no problem at all...

When we walked into room, the window had been left open, seemingly unable to be closed. This allowed for some flying insects to get into the room. Not sure how housekeeping didn't notice. Was able to switch rooms without issue - problem solved.

Very clean and comfortable, friendly staff, comfortable bed, and they were accommodating of us parking our uhaul trailer even though that meant we had to block a few parking spots. We planned to stay for just one night, but ended up staying for two. The price was fair and I would recommend this hotel to others.

It would have been nice if breakfast were an option, but there is so much nearby that this wasn't an issue

Super clean and stylish. The moment you walked in, the decor was updated and nicely kept. Very clean and open. Really welcoming even with safety precautions. The layout of the actual room was very spacious and the arrangement made it nice to lounge in.

Nothing really, maybe add a microwave but that was it.

Excellent hotel with excellent location located at the TRIANGLE area, extremely clean & comfortable. Upon arrival, we were warmly welcomed by the friendly reception. We loved the delicious coffee. Thank you, to Deidre Barnett (Operations Manager) you're amazing and kind, so we feel very welcomed as newcomers to NC.

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Jordan was an outstanding representative for your hotel. Not only did he greet us warmly at check-in, but he also answered all our questions and made sure that we had what we needed. When a small issue arose, he handled it with a level of professionalism that I would expect at a 5 star hotel. Customer service can make or break a business - this young man turned our stay into one that far exceeded our expectations.