I loved the staff. Shout out to Fidel (water aerobics and karaoke), Bernardo (crepes) Maria (excursions on Secrets side or anything else we needed) Fabiola (concierge) and Ignacio (Mexican restaurant). The beach was a bit rocky over this way but you could walk far on the beach if you headed toward the marina. The rooms were acceptable but the views were amazing. We highly recommended getting the VIP pass if you’re on the Dreams side. You will have access to everything on the Secrets side except Preferred Club and Oceana breakfast. If you want quiet and adults only head to the Secrets side. It was wonderful having 24 hour service for snacks and coffee. Overall a great experience.

Rocky beach. Dated room.

Staff and accomodations

The pushy vacation club representative Vanessa and her Boss. I understand that you are advertising and promoting your Brand. However, at my age im not willing to be locked in a financial commitment. I came here to relax and enjoy my friends. And by the way.....NO...is a complete sentence....and Im not obligated to anyone to explain it. "Children do what feels good in the moment.... Adults devise a plan and stick to it"- Author unknown.

My family and I love all the amenities, location, food and beverage selection. Everything from the good ac to the friendly and down to earth staff. Highly recommend.

The jets in the sunken tub didn’t work and the resort app was working off/on. It’s understandable though I’m pretty sure with so many guests staying it would eventually happen. Otherwise nothing else. If the resort Manager reviews my survey please know your staff gives a new meaning to the word amazing.

The staff was amazing. They were very friendly, and quick to respond 24/7. They were also very knowledgeable. The room was very nice, and they decorated it for my husband’s birthday. The view was amazing, and the activities you can do at the hotel are a lot of fun.

The food at the hotel was horrible. We didn’t like it at all. But the restaurants around the hotel were very good.

The location was great and super close to town for exploring. Ubers were super cheap and easy to use getting around. The service from all departments was amazing.

The food honestly really isn't the best. It's a struggle with any food allergies for sure finding something good to eat.

The size of the room,customer service and endless alcohol

The broken elevators and housekeeping didn’t clean the jacuzzi as requested as it was dirty .

All of the staff was great! We felt very attended to, which of course is the point of an all-inclusive purchase. Options for food and the facilities didn't disappoint. The beach was steps away and the grounds were very well-kept. Lobby music was nice as well.

Although I booked well in advance, my room was already occupied, but we did receive VIP status to use Dreams as compensation. My replacement room didn't have as good a view though.

we loved everything about the property

only complaint is that we survived the harassment of the sales people at the airport however, upon check-in, they assigned a person who harasses you and tries talking you into buying things. luckily we survived that too.

Great buffet and restaurants

We were very disappointed that our grandkids ages 9-15 weren’t allowed in the Italian restaurant. If adults in Dreams don’t want kids around, then go over to Secrets. Our family loves Italian food

The resort is amazing! We stayed in the preferred suites. Great room with ocean view and great service. The staff is excellent. They definitely make the experience even better. A few variety of restaurants with tasty food. Room service is also very good. Drinks are very well made and they also offer great wine options. The pools are awesome. The only thing that was missing for us was a play area for younger kids. They do have a Kids Club for 3 years up which apparently is incredible but my little guy is younger than that so there was nothing for his age group. I will certainly stay here again if I come back to Puerto Vallarta! Thank you to all the staff here for the beautiful work you do to keep this place so great.

The lack of a play are for younger kids