My son & I had booked the Gold Palais Hotel in Prenzlauer Berg as our base for a 4 night stay culminating in an evening in the Olympiastadium to enjoy a Coldplay concert. We arrived late one Saturday afternoon in early July and parked for a short spell just across the road to the hotel. Check in was easy and managed by two friendly receptionists, a young man from Nepal and a nice young lady from Poland. Both spoke English. They explained the set up including what to do if we came back after 23:00 and the reception was no longer manned. This included having a key to open the side door and an emergency number... just in case. And they offered us the one remaining car park space in the underground parking area, costing 18,00 per 24 hours. Super. We left our car down there and didn't see it again for 4 days which was great. We had a room on the 2nd floor. The first thing we had to do was to go down to reception and ask them to separate the beds converting them from one double to two singles. No problem. Apart from the relatively comfortable beds, the room was very clean and modern. We had a modern desk, chair and large wardrobe with a safe. We didn't make much use of the largish flat screen TV but were happy that there was free WiFi and enough sockets for all our electronic equipment. There was a kettle and enough coffee and tea to keep us happy. The separate bathroom was also ultra clean and modern. I liked the large, walk in shower with two shower heads, including the rainforest one which needed some repairs during our stay. The free bathroom amenities were from the "Grown Alchemist". All in all, we enjoyed our stay in this very new hotel. Once they've ironed out some of the things mentioned below this will be an even greater place to stay.

The room itself overlooked the busy, and noisy street. We left the window open overnight which, on hindsight wasn't so clever owing to the noise. We should simply have used the air conditioning. Apart from a vending machine in the reception area there were no other amenities like a breakfast room etc. We took our breakfast across the street in a local cafe and I used the late opening kiosk nearby for purchasing water and other drinks. I missed a fridge, but OK... One evening we came back really late and I had inadvertently forgotten my key. Unfortunately nobody answered the emergency number given. So we resorted to asking for help from a couple of guys lounging on their balcony on the 1st floor. They saved us from a night sleeping on the streets...

Great location, just 10min walk from Alexanderplatz, or just a quick tram ride since the stop is right outside the hotel. Lots of restaurants around, too. The room is tidy, and the bathroom is roomy with fantastic toiletries like shampoo, shower gel, cotton pads, and ear picks.

There was no bottled water in the room, which was a bit of a letdown. It would be great to have some hair conditioner and body lotion available too. The mattress felt too soft for my liking, but that’s just my opinion. Also, please avoid placing furniture right by the door; I accidentally hit my knee on it pretty hard.

Great location in the centre of Berlin, about 15-20 mins north of Alexanderplatz on foot (or 5 mins by tram). Lots of cute eateries in the immediate vicinity, and much more within walking/short tram distance. (Check out Manufacture Delicate for breakfast, and Curry 32 for delicious and cheap currywurst!) The room was a 'small budget' room but was a great size for me and my partner, and came with a balcony, too! The bed was incredibly comfortable, and we liked that separate duvets were provided, and a proper double mattress. The shower was excellent too, and the toiletries were of high quality. Staff at the hotel were friendly and everything was very efficient. Would definitely stay again!

The only things were that coffee wasn't refilled after the first day, and that the glasses we drank coffee out of were not cleaned. Minor, and no issues other than that!

It's a recently renovated hotel with very nice rooms (we stayed in quite a large family room), nice (and very clean!) bathrooms, well located for exploring the city (it's in the nice, family-friendly area of Prenzlauer Berg).

We were quite surprised by the unfriendliness of the staff at the reception (with the exception of 1 male employee) - the ladies working at the reception were unwilling to smile, seemed to be annoyed by us (family with kids) tapping some of the complimentary water that was there to be tapped, etc. We felt as if we were a bother to them, which was quite a pity considering that it otherwise is a nice hotel.

Room was of good size, much larger than would be expected for the price in downtown Berlin. Outer hallway door kept the noise down even more. Received a King bed even though room requested and specified as a family room with 2 double beds. Great access to the nearby Tram and Alexander Platz. Discount of 50% was offered for breakfast buffet (from 17€ to 9€), it was great at that price, a fair value at the original price.

Tub was typical of the area (deep), however without any handrails or anti slip features, I wouldn't recommend for older guests.

I liked the friendliness of the staff. The location was great: 1 tram station away from the Alexanderplatz, the tram station in front of the hotel, and the bus station just around the corner. Almost central/ on a busy street but still very quiet. There are plenty of restaurants around to eat in the evening or to take away. The breakfast was just as one would expect from continental breakfast, but the staff was always there filling the plates and making you feel welcome even if you came late.

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Well located and very decent hotel, with a really good breakfast offered. Easily accessible area by tram or even on foot to Alexanderplatz, and from there to S-U Bahn network. Several good restaurants in the area. Room was quite spacious, furniture a bit dated but comfortable. Pillows were huge and a bit uncomfortable. Bathrooms were very modern, and everything was extremely clean. Staff were accommodating but not especially friendly. Perfect for short stays, if you don't need to travel too far into Berlin.

• Great location and neighbourhood • Great modern and fresh hotel • Massive room with great facilities and a fantastic bathroom • Friendly and welcoming staff. The 2 girls that let us leave our bags and the guy on reception on check in at night was fantastic. • Clear instructions on how to utilise the heating/aircon and the option to request an additional fan for the room. (Berlin was very hot)

There was nothing really not to like. The addition of a fridge to the room would be a nice additional feature to make the room even better.

We booked was a big room for three and it was OK to fit in four persons. We had our room facing the inner street and it was quiet. The hotel was closed to tram and bus stops, the renovations were quite new, especially the carpet was on new side in our room. We had nice Indian foods and steak at nearby restaurants with walking distance.

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The room was spacious, modern, very clean and comfortable. Good size room. The staff were very friendly and helpful Very good location in the Prenzlauer neighbourhood with lots of cafes, restaurants, Volkespark Fredrichshain parkland and 10-15 min walk to Alexanderplatz (transport hub for airport and rest of Berlin, shopping district) Easy access to public transport (Metro tram stop outside) Would definitely stay here again

No major dislikes - would stay there again A fridge in the room would be handy Air conditioning not very effective in hot weather. Reception provided additional fan Rooms at back of hotel are quieter than those facing the main road