The hotel is new and modern. The beds were very comfortable! We stayed 4 nights and the room was cleaned almost every day. There is option to skip cleaning and you receive a voucher for free drinks at the lobby bar. Bathroom was nice. The location is very for tourists wanting to sightsee as there is very close train station Hammersbrook which takes you in the city center for a couple of minutes. In a walking distance there is also a Kaufland, Apotheke and another big station Berliner Tor for busses and trains with several lines. But . The price was very good

There was lots of dust in the room, don't if it was from the blankets and curtains or the A/C or most probably coming from outside as there was some construction going on in the street. This is the main issue in otherwise clean room. The room is also a bit too small but the price, location and quality makes up for it. The late check-in. The area around the hotel is not so nice, still 5-10 minutes and you are in the city center

The hotel is new and we loved the style.

Could have been nice if the hotel offered dinner - just simple dishes or have a deal with some take away restaurants in the area.

Very clean, modern and cozy rooms with huge bathroom. Windows completely isolate trains sound from outside and gives you great view.

Fire alarm has woken up everyone at night so we went through emergency staircase to specific point outside. We stayed there for 10-15min and it turned out that the rest of the guests with all staff members were in the lobby due to minor or no fire at all. They just forgot us and it wasn't summer night. Poor communication in situations like this might lead to catastrophic results. Keep it up and we will come back - everything else was really good. Oh and cleaning personnel entering room around 8AM during our leaving day wasn't appropriate also. Breakfast option was way too expensive with this short variety of selection.

On the whole the property and staff were terrific. Bed was comfortable, bathroom nicely layed out and everything clean. Staff were super friendly and helpful. We also experienced none of the issues people previously mentioned here around breakfast i.e., foods were replenished continually, and we were easily able to find seating even on a day which was really busy and full. I take this to mean thst they read the feedback here and have worked to improve it.

For my own personal liking - our room was too warm for sleeping even with the heat turned off. It was leider zu laut (for my partner) to sleep with an open window. Also the pillows were all a tick too high.

The staff were so friendly, very easy to talk to. Everyone from reception to room service were so nice. The fun facts about Hamburg on the bathroom wall were so fun to read. The breakfast was very good too. The little games in the room was so cute. Also having a free drink voucher if you skip room service was a good catch! The close distance to a S-bahn station is always a good side too.

The room was a little bit cold to my liking but the staff informed me it was controlled from a central service and could not be changed. The next thing is not what I didn't like, it's an extra but I would like it more to have a water boiler and maybe tea packs in the room. Also, I felt like the shampoo/soap was a bit drying. But overall still had a very nice experience!

Lovely decor, good sized room. Staff were so helpful and friendly.

It would be nice to have tea and coffee facilities in the room.

The new clean hotel, has online check-in terminals and it is very comfortable. There is a nice beautiful hall (I saw separated zone with a big table for working), friendly reception. Hotel is located closely to the main train station (10 minutes on feet). The room is small, but very cozy. A funny note: there are some travel recommendations with its locations on the wall in a bathroom)))) so you already have something to read there))

The washbasin had bad drain down. The view around the hotel is not so good (next to railway bridges). There are no restaurants or cafes near the hotel, but you can order something in the hall (take note that the hotel may not have food in the evening). Rooms have no slippers and robes.

clean and comfortable, compact room but still plenty of space. very good, powerful shower. smart speaker makes a nice touch. good location, easy to get to from the airport, alright it seems like it’s out of the way it’s just a short walk to busy parts of the city. friendly staff 24 hours. feel safe in the area.

there needs to be more storage space for folded clothes etc as only had only 4 coat hangers on a small rail. too many pillows/cushions for such a small room. but not a big problem.

The hotel is brand new, well equipped, nicely decorated, so a very good value in Hamburg for the price. As we booked several rooms, we were also offered a free transfer from the airport, and even though the plane was delayed an hour, the transfer waited for us, which was very comfortable because the arrival was late at night. Also the driver was friendly and gave us some useful information/ interesting facts about Hamburg. Breakfast at the hotel was good but you can find some good cafe just a couple of minutes walk from the hotel if you prefer to breakfast out.

The hotel is between two stations: the S Bahn/U Bahn station "Berliner Tor" seemed dodgy for us, so we preferred to use S Bahn Station "Hammerbrook (City Süd)" without problem. The bar at the hotel was comfortable, but it would be nice if some snacks (peanuts, pretzel, e.g.) could be ordered with drinks, especially because some member of the staff seemed not to understand the term "a small glass of wine" and we all ended up with a lot of red wine without a snack.

Everything was brand new as they just had their opening. They changed the room to one with windows to the back on our request.

The staff was brand new and they still had to learn a bit. From the house keeping that came in the room even if we said no. And left the door open afterwards and forgot some details during the cleaning. The rooms are pretty small but that’s part of their concept. And even it has a modern design not everything is really functional for example if you take a shower you might flood the room (which is also common these days in other hotels) and the ventilator is not that strong and the bathroom door didn’t stay open so we had to put a bin to stop the door from moving and fresh up the bathroom.