I loved the comfort that the facility provides! We stayed in a 4 bunk room. Kinda tight for a family of 3 however, we came to Explore, not to sit around in our room. Heated floors in shower. Excellent. Breakfast was delicious. Satisfying. And so many choices! Shower and toilet separate areas which allowed ease of showering without hogging up the bathroom. And allowed privacy.

Little things….for this modern style hotel, I feel like there should have been a built in USB charger. Hot coffee and tea would have been a nice extra to have available in day. A mini fridge would be nice too. The PLUSES outweigh any of these little things.

The breakfast was excellent! Special thanks to Verra, who is incredibly kind! The bed was comfortable, but the pillows were a bit too flat. My room was very quiet. The curtains were thick enough to block out the light. The hotel staff were all very friendly. The room was clean. Check-in and check-out were smooth and efficient. The hotel's location was convenient, close to local attractions. Overall, I felt the stay was good value for the price. I will definitely come back

- Shower directly in the room only separated by a glass door but I was alone so it was ok

Nice modern hotel with most things that you would expect including a large breakfast/dining room. Breakfast was very good with plenty of choice including continental and cooked food. All the reception staff spoke very good English. The hotel is situated in a nice, safe area on the edge of the river.

Quite a distance from the city centre, maybe 25/30 minutes walk. We had a room for 4 adults, we stayed for 4 nights and our room wasn't cleaned until the 3rd evening. Our rubbish bin was overflowing and our bathroom towels needed changing. Water temperature in the bathroom wash basin was never more than 'warm' and only slightly hotter in the shower.

New, modern and everything in our room worked. Comfortable bed and nice linen. Spotlessly clean. Close to excellent bus service into the Old Town or Railway Station. Included breakfast was well presented and the staff were friendly and kept buffet replenished. Overall all members of staff we met were excellent.

There was a major incident involving police in the hotel during our stay. The young staff both from restaurant and reception were lovely and did their best to be helpful but we were disappointed after being evacuated from breakfast in the restaurant and asked to leave the site with no access to our room till late afternoon that the senior management of H2 group failed in any way to acknowledge the inconvenience to their guests. The lift was out of service on our return, we were on 5th floor and carried our own bags down stairs next morning too. We realise that sometimes things happen out of your control and we don’t want anything more than some acknowledgment from them. We just hope they treated their young staff better than their guests.

Great location, is about 30 mins walk to the old town but was a lovely walk along the waterside. Loved Mainz had a really nice vibe and it just felt a really safe area. We had the secure underground parking. Check in was quick and smooth staff were lovely. The room had a little doggy welcome pack of a bed, blanket, bowls, food and treats for our pooch which was a lovely surprise. The breakfast was lovely. Myself and the teenagers loved the quirky bunk beds.

We are quite a tall family, my husband struggled on the bunk bed as he is also well built as well as tall but all in all thought it was a great place

Breakfast excellent.

Booking.com messed up the names on the information to the hotel! Sent info to me in my name but used my partner name to the hotel. Family arrived two days before me and booked in fine but then when I arrived they couldn't find my name on system. Very stressful morning as looked like we would be recorded as no show, pay for accommodation but as hotel full, actually need to find alternative hotel. H2 Staff very good and eventually worked out with us the Booking.com boorach. Lesson Booking direct with hotel gives more flexibility.

We all liked that it was clean & comfortable with very kind staff (Alexandra in the kitchen was AMAZING- give this hard working woman a raise! The large restaurant is on the main floor. Breakfast was so good! We got the disabled room for some reason so that bathroom was so roomy and we loved it!

No gym and the location was just ok. We didn’t stay long enough in Mainz to know if the whole town is just so-so but this hotel is close to the Gutenberg Museum, which is what we came to see. We went to Rudesheim for a boat tour and dinner (it was close) and that and Bingen were very cute iconic looking German towns making Mainz not as appealing.

We were travelling on our motorbike on the way back from Italy and wanted somewhere to stay with parking. We actually parked our bike at the side of the hotel alongside another bike without any charges. This felt secure as it could be seen from the reception area. The room and facilities were good and there was plenty of choice for breakfast. The location was within walking distance of the centre, mostly alongside the river.

Check-in seemed a bit chaotic and we did have to wait a while, possibly more staff needed at peak times.

The location near the dock was great. We only stayed one night on route to somewhere else. It's our honeymoon Europe Road trip but it was a nice pit stop. We even chilled in the bar area and relaxed a bit. Room was super comfy and breakfast was great. Very clean, staff were great, even with the language barrier it was fab. Very modern, super impressed with the modern quirky touches.

Very pleasant and nice hotel at a top price. We paid a lot more for the same or worse quality elsewhere. Very nice staff, excellent breakfast, stylish book decorations reminding us that we are in the town of Guttenberg. We were also very impressed with the hotel's surroundings, a converted old harbor turned into a modern neighborhood. A beautiful setting for walks along the river.

The only downside is that the hotel is a little further away from the centre, but this was amply balanced by the convenience of the stay.