Rocco Forte The Charles Hotel

we especially liked Isabelle at the concierge desk. she was very helpful throughout our stay with Restarant reservations. travel tips and other travel arrangements.

we thought that the $45 price tag for breakfast was quite excessive compared to the other 4 star hotels we stayed in throughout our visit in Germany and Austria.

We had heard that this was an exceptional hotel, but it far exceeded our expectations! Our family had two suites over the holidays, and both were very spacious, comfortable and luxurious with so many amenities, like a deep soaking tub and fully stocked mini-fridge. The hotel is within easy walking distance of many of the major sites and near public transportation. Loved having drinks and appetizers down in the lobby bar after a full day of sightseeing. Our grown kids caught bad colds during the trip that worsened in Munich. The front desk staff was so helpful--even offering to go to the chemist and get over-the-counter medications for us (nonprescription). Don't miss this hotel!

Nothing!!

The room was spacious, clean and nicely organized. Breakfast was the best I had in a hotel. Staff was also very kind. I have to mention Miss Hsiao-Ai Chen for being so cheerful and helpful. Location is good because it's very near to main station and also to Karlsplatz. We stayed as a family and my daughter liked the playground which is located just in front of the hotel, in the park.

Even though we did not use any heating equipment, the room was a bit warm for our taste. ( November ) Breakfast opening time is 7:30 if I'm not mistaken. Could be 7:00. Then, again, not the end of the world.

Room was very beautiful, cleaning service was perfect, breakfast was incredible , best bacon i have ever eat! Also room service and food was amazing. All staff very friendly and helpfull. Later check out was posible . All perfect.

We didnt like spa very much. Because temperature of pool was cold, and we mised some hot jacuzzy bath there. Sure pool should be more heated. Sauna and steam was Ok. Price per night is too high and hotel is a bit far from city center.

The restaurant is hopeless

Location was lovely and quiet, near the old town and also near the train station. The restaurant was very good and had beautiful outdoor garden seating. The concierge services were very helpful in arranging and recommending activities.

The facials at the spa could have been better, wish they would have cleaned our blackheads and whiteheads (that’s the best part!). They gave us samples of creams which we really liked, then they were not available for purchase sadly.. otherwise very good!

The staff are extremely friendly and helpful. The location is close to the main train station and a short walk to tourist attractions and the main shopping precinct. The room was extremely spacious, clean and tidy. The pool, steam room and sauna are a nice indulgence, but I was really impressed with the inclusion of a clothes spinner in the change rooms to wring out bathers.

Excellent location. Most staff went out if their way to make our stay comfortable and accommodate our needs.

Unusual 5 Euros "Delivery charge" everytime we ordered from room dinning. Check in "blocked amount" from credit card took 15 days to be refunded after check out. One staff member was audibly irritated with one request we made during our stay (changing water bottles).

The building was nice Nice reception The room and bathroom were spacious. Thoughtful amenities and gifts for our baby

In the first two days of our stay the housekeeping were very slow to respond and didn't answer the phone at all we always had to speak to reception first in order to get in touch with housekeeping.

The breakfast has an excellent choice with buffet options and menu choices too. Staff in the restaurant are friendly and helpful. the food is excellent.

The botanical gardens opposite the hotel are advertised on the hotel website and photos appear to show them but in real life they are dreadful!