The facilities and staff are wonderful. The staff is helpful, and patient with you especially if your German is non existant. The facilities are clean and kept up very well. Nice sauna options and good sizes. The breakfast is amazing, with options for everyone. The furniture and design is nice and modern in some places and homie and traditional in others. It sounds like it clashes but they blended it well. The views all around are great. From the pool area, it looks like you're looking off a cliff from your lounge chair hot tub and 2 of the saunas have nice windows to enjoy the view. It's a great place for a couple to come and relax but a family can enjoy it as well. I came by myself and the staff treated me very well. If you want a nice stay and a relaxing hotel after a long day of hiking/outdoor activities this place is the place to be.

Needs some beef options for the sandwich and omelets.

Dinner was exceptionally well cooked. The chef prepared the best wild game dishes we ever tasted. The breakfast choices were good. The rooms are of a good size, with a view. The hotel is very well located in a secluded area very close to main area attractions.

The hotel has an extremely chaotic system of stairs and passages, very confusing. The pool area and saunas are well below pair for the 4-star hotel. The only hotel lift is totally useless as it is not connected to both wings of the hotel. The hotel is certainly understaffed for a 4-star establishment. You need to do steps up or down or through many doors anywhere you go in the hotel.

The hotel is just amazing. I though it was a bit pricey until I actually checked in. After that I was regretting that we had such a short stay planned there, as I wanted to stay longer. - The hotel is surrounded by mountains and has a decently sized territory and an amazing view from literally everywhere. Including the nice view from our room's balcony on the mountains and the valley below. - The room was big with a modern bathroom. A lot of storage space. - There are two swimming pools with an amazing view on the mountains around. There is a huge spa area with saunas, salt room and literally anything else you can imagine. A lot of lounge areas both inside and outside to relax. - The breakfast was outstanding. And, once again, dining areas are located both inside and outside, and the majority of them have a view. I think there is also dinner and snacks included for some of the guests, as there was a dinner selection card available during the breakfast.

We had only a short stay there. Definitely coming back.

The view of Mt.Watzmann was picture perfect from my room, the spa area is very clean and relaxing with complimentary tea and water, highly recommend the half-board as their dinners are delicious and at such a reasonable price. The breakfast is also very robust - pancakes, two different types of scrambled eggs, cereals, meats/cheeses etc. The most fantastic part of the hotel is the staff. Kristof greeted me and walked me to my room and gave me so much information about the area. Everyone I met at the hotel was so kind and friendly and truly know the meaning of Hospitality!

The furniture of the room I was in is a little dated and could use refreshing.

This was the best stay on our entire trip. The food is absolutely excellent. The room was beautiful and clean. The staff and service was top rate. I will absolutely stay here again. My husband and I are now huge fans of this property.

Everything was perfect! 

Everything was excellent! I ordered a surprise for my partner for Valentines Day and it was delivered on time and it was exceptionally beautiful. The spa area blew our minds and we thoroughly enjoyed the outside jacuzzi and pool which were perfect temperature. The hotel was beautifully decorated in a cosy rustic style. Food was lovely too. Good proximity to the Jenner ski slopes, about a 5 min drive.

There was no free coffee included in the breakfast so we had to pay additionally for that. Got me a bit confused - most people need a coffee for breakfast.

Location; Friendliness and availability of the staff; Good breakfast with lots of variety and food well prepared; Although we arrived late due to a delayed flight, they made a small meal even though the kitchen had already closed; Large, comfortable room with all the amenities to provide a good stay; Parking lot with many spaces;

Breakfast was good, staff were extremely kind and friendly, going out of their way to make thing right. Opening times of wellness and fitness were okay. Cleanliness was very good.

Little things that add up. Room was only half-renovated, part was stylish and new, other parts like curtains were probably from the 1980s. Pricey for what you got. Restaurant also rather expensive, even for an alpine resort.

Wonderful hotel in beautiful setting. Loved the pool, saunas and massage. Food was great and the 5 course dinner was excellent with great value; thank you!

floor near the steam room/showers was wet and slippery

Wellness and the friendly atmosphere

N.v.t.