Great location, friendly and diligent staff, great breakfast

Room was not so quiet. It was located next to the closet where cleaning gear and supplies are kept. That meant some banging door noises in the morning. Room was also a few steps up from entrance door which would not always close fully and the automatic latch system would not catch and make loud clicking noise until someone (me) closed the door fully. This was most disruptive at night as you can imagine.

We loved everything about this property! The decor, breakfast, location, the bathroom - double size claw foot tub! At the last minute, we succumbed to Bookings suggestion to upgrade for a slightly higher charge and are glad we did. The breakfast buffet was impressive (chocolate cake for breakfast? Yes!) A word of warning if you’re driving - don’t follow Google map driving instructions. you will end up in a dead end lined on both sides with so many cars and scooters that you will be lucky to back out without losing your entire security deposit (thank you kind stranger for helping and no thank you to the old woman who decided to stand there and yell at us) Instead - route yourself to the parking at Talos Square on the water by the fortress and walk from there. Also - if dragging suitcases - don’t follow the shortest walking path - you’ll be dragging your stuff down the romantic stairs. It is much easier and flatter to follow the sidewalk around the old harbor to Kondilaki Street and then take a right on Zampeliou (Look for the Starbucks) The check-in is just a few yards down on your right.

if one were to get picky, you could say there is no view. we didn’t noticed because we were so comfortable in the room and were only there for one night and we were exhausted by the time we arrived.

The location is great. In the heart of Old Chania. Fantastic restaurant next door. Easy to go anywhere in Old Chania, close to the Market and need the town easy to go to local shops and restaurants. Many restaurants to go to a reasonable prices. The people working here are friendly and welcoming. Morning staff for breakfast are great. The breakfast spread is amazing something for everyone. Rooms are small and so is the bathroom. Yet this is expected in Old Chania.

The only negative was the bed and pillows.

Great location , quiet room overnight despite location in centre , regularly cleaned , very friendly staff , nice breakfasts

Shower room needs a bit attention to feel new again

The room was gorgeous, large and well appointed. The staff at check in was extremely helpful and friendly, although the hotel was difficult to find as you cannot drive to it since it is in a foot traffic only area. The individual who answered the phone was useless and said he couldn't help, because he wasn't familiar with the area (The Elia brand has a few hotels in the area and the phone number is a line to the main office?). The breakfast and housekeeping staff were great as well, although the "Do Not Disturb" indicator wasn't always effective to allow us to sleep in. Parking is difficult in the area and people park everywhere that's not allowed, including on the sidewalks. The hotel location is half a block off the water, surrounded by restaurants, shops and attractions. The room is well-maintained, spacious and happened to be my favorite color. We got to peak into a few different rooms (only 6 in the hotel total) to see that each was unique and a different color. We honestly wanted to become full time residents of the hotel and never leave Crete. It will be tops on our list when we return as soon as we can. Loved the hotel, one of our favorites in many years, which means a lot considering we spend at least 150 nights a year in hotel rooms.

Housekeeping should observe the "Do Not Disturb" sign.

Location, room, host.

Breakfast: orange juice seemed to be mixed in half with water yikes, the food is very average. I don't recommend ordering breakfasts here.

Small hotel in one of the narrow streets of the old town, very central but not too noisy. I travelled alone, and felt very much at home in my comfortable room with a cute balcony. Great breakfast!

As others have said before, the breakfast is fantastic and I also really liked the small roof deck.

The bathroom/shower was very small.

The location is perfect , the staff is very helpful , the room is clean and specious . Elia Hotels is my favourite place in chania , this was my 7th stay in their hotels

Nothing

We booked the maisonette (2-story room). It was great for us. The location was perfect, the rooms were clean and secured, and the breakfast was lovely. I’d stay here again. The people at the front desk were very helpful.

Don’t book the maisonette room if you have trouble with stairs. The room is a bit dark, but we weren’t there much other than to sleep so it didn’t bother us. And the cleaning lady doesn’t follow the Do Not Disturb sign.