We had a beautiful double room with a lovely balcony overlooking the Venetian harbour. The decor was divine and the location just perfect surrounded by wonderful restaurants and tiny boutique shops and galleries. The stairs are steep as there is no lift but it was totally worth the effort. The staff were extremely helpful in every way and the breakfast varied and delicious. We loved our stay and will definitely stay again if the opportunity arises

Everything was perfect.

Location was top - beautiful view from balcony. No elevator but we were only one floor up. Noise from restaurants beside hotel, but not from the one directly under us. Room was fairly quiet at night. Top service at reception (24h) and good variety breakfast in neighbouring building.

Be aware that it’s a pedestrian area, so you need to walk about 200m from taxi drop off. Taxi to airport 30€.

The room was huge, the shower was large, the bed was very comfortable. The room, called "Prince," had an extremely high ceiling. The AC worked very well. The breakfast was excellent! Staff were very, very helpful and nice.

There is no elevator. The area has no access for cars, so when you arrive and leave, you must walk some distance to get to a street where a taxi can come for you. I did know these things in advance.

We loved the theme! We stayed in the Countess room. It was a sizable room and the receptionists were very friendly and accommodating and eve were willing to let us check out a little late. The free breakfast is located near the hotel and was delicious! Wifi was decent. The hotel is located right in the center of the old town where you can do some shopping and see the sights! It was an unforgettable stay!

Since the hotel was located in the old town where cars cannot drive through, we had to look for parking nd we parked in a free parking lot a 10 minute walk away from the hotel and we had to carry our luggage. There is no elevator in the hotel and we had to go up some stairs. This was especially tiring after we did a 7 hour hike in Samaria and the next day our legs were killing us, we could barely walk down the steps.

We visited The Elia Palatino Hotel with our friends for their 50th Wedding Anniversary treat. From making the booking to our arrival Dimitri was always on hand to answer my emails. Our check in was quick and we where shown to our rooms. Well WOW the hotel is perfect from décor to service. Our room was the Queen. This was on the second floor with high ceilings and beams which lite up. The bathroom is large with a big walk in shower big enough for two. I was blown away it is just perfect and HUGE. Our friends stayed in a harbor view room the Duke and again this was perfect, the attention to detail is spot on. The hotel has a room terrace which looks over the harbor, we went up there with wine and nibbles just to finish our night off. Breakfast was lovely just a short walk around the corner to another building. They had everything you could imagine and possible want to eat/drink.

There was NOTHING we didn't like about this hotel. Our stay was perfect just like this hotel. I would highly recommend you stay here!

the hotel location was fantastic with easy access to all restaurants and bars and a great location for walking around and exploring Chania. The breakfast was in a nearby Elia group hotel (30 metres) and was very good and varied choices providing a good start to the day. The balcony in our room was a wonderful vantage point to look over the port area and people watching passing below although a little short of space.

More wardrobe hanging space and drawer space for clothes. Also not enough coat hooks for accessories.

Breakfast was excellent

One particular Club or Bar had thumping drum music which penetrated the double glazed doors, usually until 1.00 or 1.30 in the morning every day ( or night), this means that we probably will look for a different hotel next year

The location was fantastic and the balcony had a great view over the harbour . Easy reach to shops and restaurants. 10-15 minute walk to a beach . The property was extremely clean. The breakfast was great with lots of choice each day.

The room was on the smaller side, maybe less furniture (armchair and chair not needed). I would return but spend a little extra on the bigger room.

Location was amazing. View is spectacular. The jacuzzi was a great bonus. Staff was helpful and did fulfill our requests for extra towels, and bottled water.

The main thing we didn't like was access to hotel. No cars are allowed within the old city, parking is an absolute pain in the butt, and the hotel did not have a golf cart to come pick us up. So we basically had to walk about 15 - 20 min with heavy luggage, and finally upon arrival, we had to scale 52 steps to our room carrying our luggage. I'm a fit person so the task was achieved, but an elderly couple would have extreme difficulty to do the same. No room service either.

Great location

It has many stairs and the pictures with the breakfast terrace is false, you do not have breakfast there