This hotel is located in a good and safe area, zona 10. Plenty of restaurants in the next street parallel. The famous San Martin bakery and restaurant one block. In this hotel you find a lot of wood which gives a touch of luxury. Wooden floor in the rooms but a thick carpet in the corridors so that you don't hear the luggage rolling on the floor. The standard double room I had, has a huge bed very comfortable, a fridge, TV and furniture of brown color which looks like British style. A lot of place to put the luggage and clothes. Bathroom with a bath and shower with plenty of hot water. Toiletries. Good Buffet breakfast self service . We can see that this hotel is well managed. All the personal is very polite and friendly. Good value for money.

Beds were comfortable, breakfast was good, wifi was fast, good location in a safe area. McDonalds and Applebees next door if you need fast food. Some proper restaurants a minute or so walk away. Taxi/Uber ready to use within 1 minute. Staff friendly.

Most of the machines in the gym are damaged or unusable. There are two treadmills - one has snapped in the middle, the second is about to snap. The gym is technically inside, but it's an open air area, so it's very hot at all times. The multi-gym machine has many snapped cables, so only the leg press works pretty much, it's very stiff too - not worth using. The cross-trainer doesn't turn on. For the price of this hotel, the gym needs to be upgraded and maintained.

The hotel was a short ride from the airport. Upon arrival, the staff was very pleasant and helpful. I was able to check in early. The impression of the room was average size, dated, but pleasant. The shower was separate but clean and nice, with a large mirror. The room came with a TV and a nice desk and chair to work. The water warning should be adhered to. Bring bottled water for brushing your teeth. Breakfast in the morning is recommended. It was good with different cooked eggs, bread, cereal and fresh fruit. The hotel was within walking distance of the malls and shopping areas. Across the street is an Applebee's, with a St Martins, McDonalds, and Pizza Hut about 2-5 mins walk. The area was very safe without any issues, even at night. I would recommend this hotel and its location.

Provide a hotel-enabled filtration water system for the guest. Update the furniture in the rooms and add more amenities such as refrigerators and microwaves. Provide a bit more comfort with the beds.

Perfect location and nice staff. I remember my last night on 2 March that a staff whose name might be Brian came to my room and asked if I need cleaning service because I put DON'T DISTURBE card on the lock of the door in the morning. This really exceeded my expectations because if the guest put DON'T DISTURBE card on the lock of the door in many hotels, nobody will come to ask if the client still needs cleaning service later in the day, I appreciate it

The choice of breakfast is limited.

This hotel has very polite staff at reception and the restaurant. I forgot to authorise my bank to allow me to use my card internationally, and so I needed some time to arrange this. The staff understood and allowed me to settle my bill upon out. The restaurant staff made me feel welcomed and took the time to chat with me. The hotel is visually very warm and cosy and my room was quiet. This was the second time I have stayed here because I had a similar experience the first time.

Nothing I can comment on.

【Decoration】The hotel is vintage style, I love the atmosphere. And the double room is quite spacious for 2. 【Cuisines】The breakfasr offered are local traditional breakfast, I also ordered Risotto for dinner, which are all fantastic! Next time If I go to Guatemala again, I may choose Stofella again.

At first I had a problem communicating with them and tried to explain that the other guest was going to arrive earllier than me and they made me wait for more than two hours waiting for a confirmation answer on the phone and I had to call them back several times and they didn't answer until Mrs. Magaly was very kind and helpful. If she hadn't been there at that moment to assist me I'd have canceled the booking for sure!. Thanks Magaly!

I was given a room on the first floor. A bit noisy cause it's next to the restaurant but that's all. Everything else was fine.

The location, the staff and the facilities. It was a easy access to any place withing zona 10.

There is not much clarity about where to park. There are parking spaces outside and some indoor, but on Saturday the indoor was open but on Sunday we had to ask for it to open. There was no problem but there was no clarity.

There was several problems - most staff doesn't speak english - i asked several times for waking me up (7-8 at morning) but they didnt even try - not call not knock - very loud noise from street and window in bathroom not close properly - maybe it is my issue but breakfast wasnt good and i had after that stomach-ache

Perfect location, frendly staff, good price, nobody disturbed me in my room

This hotel is in an excellent location in Guatemala City. There are numerous restaurants, from McDonald's to PF Changs within short walking distance. The staff were welcoming, the room was clean, large and comfortable, with everything in excellent working order. The price was very good as well.

Actually, nothing. My room had a window that looked out onto a small open space with a room on the other side, but most of the rooms do not have this limited view.