The comfort of the beds, the pool is heated, good Wi-Fi connection, rich breakfasts (although important exclusions of adult treatments for children in the rate are not made clear in the reservations), the central location.

The reservation I made was for two adults and two children (9 and 12) and it specified that breakfasts were included (it did not specify any exclusion). At breakfast, they told us that the children would pay half the breakfast rate (first day) and then that the 12-year-old girl would have to pay breakfast as an adult and the child would have to pay half the rate (second day). Why does it say "breakfast included" in the reservation without further clarification?

I am writing this review for my mother, Ana Montenegro. My mother returned from her trip in Guatemala very happy and telling me that her experience at the InterContinental hotel was very nice. My mother expressed to me that everyone, from the front desk (Kurt) to the nice young man that cleaned her room and the staff in the restaurant, were all very polite and took the time to answer her questions or service her requests. She stated that she will definitely return to your hotel the next time that she travels to Guatemala.

Personally, I encountered much difficulty in paying for my mother's room with the hotel's payment app/link (BAC Credomatic). I tried entering 4 credit cards and my debit card, but the transaction would not go through. Not sure what the issue was, but there should be more assistance with this mode of payment.

our stay was amazing the staff was super friendly. i love everything about this hotel. is at walking distance to shops and restaurants. the hotel has great shuttle service. the breakfast was amazing there were so many choices. i love how secure and organized they are. the hotel was always clean and our room was amazing

nothing

The front desk staff was amazing when we walked in, and they were very welcoming. The restaurant staff as well. Very kind and professional. The location is very central. The food is great! Fitness facility was great.

The pictures aren’t as they seem the rooms weren’t as clean, there were stains all over the walls. The beds were very small. One of the smaller pools seem dirty.

Really nice property restaurant staff were amazing. Breakfast buffet is absolutely fantastic. Loved the spa that’s always a nice addition.

Front desk employee, one in particular.. seems to never follow up with things he said he would. Or book things he said he did.

the property is in a really good location. the rooms are spacious and both restaurants are delicious. Alejandro was very helpful with my accommodation and had a very welcoming attitude. the service was exceptional in both restaurants throughout my entire stay. I enjoyed the pool and jacuzzi as well.

no complaints

Location, the breakfast and the staff

They don’t have a bar at the pool, so we didn’t enjoy it. We really missed it. Never seen a hotel without a bar at the pool. They asked us to choose between a room with 2 queen beds or 1 king bed, so we chose with 2 beds, they were full bed, not queen bed, what was kind of uncomfortable.

Good location , good staff and clean hotel

The breakfast not very high quality , for example pork mixed with other food , people are allergic , and not much varieties for breakfast , it could be much better

The personnel offers a 10 star quality service. They are extremely helpful, efficient and friendly. The hotel is spotless clean. The restaurant offers very good food. Breakfast includes an incredible buffet with all kinds of food. A chef cooks eggs to yor order, anyway you want them. The beds and pillows are incredible comfortable, with down duvets. I have traveled the world for over 50 years and an hotel like this is found only a few times.

I did not find anything I did not like.

It’s location, good customer service

The charge was more than what was quoted by book.com. I was quoted 422.00 plus 22 percent charges-93.00. = 515.00. X 7.5 quetzals =3862 quetzals. My bill was 4044.37 quetzals. No explanation was given