We stayed in one of the deluxe rooms, which are the lowest priced. The room was large and comfortable with mini fridge, ironing and tea/coffee making facilities. There was plenty of storage and the plug sockets took English 3 pin plugs so no need for an adapter. We had a lovely courtyard view from our terrace which was furnished with a table and two chairs. The hotel staff were lovely, so polite and respectful. We used the on-site Chinese restaurant twice as the food there was amazing! Breakfast was served in the buffet restaurant and there was a wide variety to choose from. The staff in both restaurants were helpful and polite. The pool area was gorgeous, only a handful of people seem to use it during the day. It was lovely to sit by the pool watching the parakeets flying around! The grounds were large and well kept and we enjoyed strolling through them looking at the interesting flora and fauna. The location was good for visiting theTaj Mahal - only a short, cheap taxi or auto ride away. The Taj itself was beyond all expectations and we visited twice. Had we been staying longer we would have gone again! We also visited Kalakriti Cultural & Convention centre which is just down the road, to watch the ‘Mohabbat the Taj‘ show which was wonderful! There was a wedding on at the hotelwhen we were there and we were lucky enough to be invited to join the celebrations, which was amazing! Although we went to bed before the celebrations had finished, we couldn’t hear any noise from our room. All in all a fantastic hotel which the photos do not do justice. We would definitely return.

The only picky point I can think of was that there were only 3 coat hangers in the wardrobe, although this didn’t affect us personally as I always bring folding travel hangers as hotels rarely provide enough.

ALMOST EVERYTHING, EXCEPT THE CHECK IN EXPERIENCE

Too BUREAUCRATIC, The Check In is so cumbersome and time consuming. It almost gives the feeling/ impression that the staff is DOING YOU, the Customer a Favor by ALLOWING YOU A STAY IN THE PROPERTY. THIS ATTITUDE IS NOT ENTIRELY CUSTOMER FRIENDLY, ESPECIALLY IN A SERVICE INDUSTRY. The Establishment seems to be OVERSTAFFED with almost NO emphasis on their TRAINING rendering them rather Wanting in their scope of work. FEWER but MORE EFFICIENT STAFF WOILD NOT only save money but INCREASE SATISFACTION LEVELS

Staff was very good, courteous, helpful, fast. Huge property, nicely maintained. We enjoyed walking in the green lawns, full with variety of plants, flowers, trees, birds, ducks, squirrels, parrots, even peacocks. Breakfast buffet spread was good. Food quality and taste was great. However, I did notice that some items like Medhu Vada and Yogurt were finished and took at least 5-10 mins to re-fill. Lunch/dinner food was good. Service was fast and good as well. Overall experience with food was great. Room size was decent, neat and clean. We got connected rooms. Only problem, we noticed was that the bathtub was not sealed towards the walls due to which water will drip inside from the gaps and then come out on the floor, making the bathroom wet after each shower. But staff was quick to come and clean it.

The swimming pool was 5.5 feet deep due to which even adult and teens who are no so confident in their swimming skills were not comfortable. Like my wife got out soon as she had to stick towards the edges only. Only one tube was available for the adults which was not enough. All the games like pool, ice hockey, bowling in the Leisure mall were chargeable. Some of them could have been made complimentary.

Jaypee has one of the smoothest running hotels i have been in. The staff is extremely courteous and prompt. Check-in and check-outs were hassle free and swift. The breakfast buffet was scrumptious and elaborate with enough variety on both the days we were there. Their Chinese restaurant was one of the better ones we have ate at in the recent years. Each and every dish was amazing. Also the staff at the restaurant was very prompt in their service and we had a wonderful time. We also did a session at their Spa which was luxurious and so relaxing. They have huge lawns which we walked up and down to digest all the excellent food we had. Overall it was a great stay ... totally worth every cent you spend.

Nothing that comes to mind....

Breakfast consisted of a wonderful spread. Live counters, Indian and Continental dishes were very well prepared. Staff was hospitable. Room - It was a pleasant stay. Room was as was informed at the time of booking.

There was a mismatch of tarrif and taxes as what was informed by Booking.com and what was levied by the Hotel. As per them the taxes rates were incorrect as informed by Booking.com. Same was for breakfast charges - As per Booking.com it was Rs750+taxes while the hotel was charging Rs 850+taxes. No breakup was provided in the bill towards meals consumed hence one cannot identify whether the intimated dicount in F&B was actually given or not. Even the signed vouchers were not shared.

Everything was excellent, from the facilities like the gym and pool to the food to the hospitality. I travelled with my 10 month old infant and he enjoyed the sights and views of the property immensely. The staff was friendly and courteous and made us feel comfortable. Definitely worth a visit if you’re looking for a wholesome time with your family or friends.

The only negatives I can think off are the caged birds and horse carriage that’s used for carrying around families as a means of entertainment. There’s no need for keeping animals captive in these modern times.

1. Location close to the Taj Mahal which takes only about 10-15 minutes to reach by car. 2. We had booked 6 rooms. All of them were quite spacious, clean, and comfortable. 3. The breakfast spread. 4. There is ample parking at the hotel. It also has a nice running/bicycle track. We could however find only 2 working bicycles out of the 4 parked near the swimming pool. You can also have a nice morning walk on the glass in the lush green area of the property.

1. The lunch spread at the Grand Buffet restaurant and the food we had for dinner at the Patra restaurant was extremely disappointing; it was not tasty at all. 2 There were hardly any options for good beer at the hotel which was quite surprising.

I felt like a princess and felt like being taken care of so nicely. Especially Akhil took great care and was available 24 hours for me, same as Kaushal from the housekeeping. They made sure I don’t lack of anything. I had Shyam, an amazing driver. He would stop wherever I wanted to. So thankful.

Sadly there were no vegan options in the restaurant. I asked to verify an option to make it vegan and they charged more than double the price. For a simple meal.

The greeting and staff were outstanding. We were provided with an early check-in and appreciated the decorations, fruit, chocolates, and cake for our anniversary. Our room was beautiful with a lovely terrace overlooking the gardens.

Our WiFi didn't work, but it was having staff in our room when we were there and not when we were out doing things, to fix it. The first guy didn't fix it and had no interest in resolving the issue. It was never sorted! When going to sleep we discovered that the cooling fan over our bed would only work when the lights were on. I think that there might be a wiring problem. These issues would not put us off staying again, as it was a very nice place to stay.

Everything

I liked everything. The worst part was, I booked cab to Mathura and Vrindavan. After Mathura visit instead of taking to Vrindavan he took some where where temple was 10x10 feet and introduced to broker where he said The Pooja cost is Rs 16001 or 6001 which I refused.He wasted 1hr30 min. After calling Anil the travel agent of Jee Pee hotel he took me to Vrindavan where I could spend only 10 min since it was closing time. My entire travel was waste of money and time. He told me to pay only Rs 3000 instead of Rs3500. It’s not money it’s the faith on hotel. I request travelers to be careful. My complete travel was waste since I missed beautiful temple visit.