The pictures do not do this hotel justice. The staff, atmosphere, facilities and the collective staff of the Vintage Asia restaurant were excellent!!! I loved the bedroom and bathroom blinds, and the view from my room was perfect to capture the sunset. Special shout out to Chef Sumit, Manager Amar, Welcome lady Sreetama for being exceptional in ensuring I was comfortable and safe eating in the Vintage Asia restaurant after I explained my severe nut allergy. Your repeated words of ‘we are here to look after you” were reassuring and from the first bite of the dimsum, I was glad I stayed. Thank you everyone for making my stay so comfortable and perfect.

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I had made a request for checkin at 1-2pm. At the reception counter, I got the standard answer that checkin time is 3pm. This sounds a bit rude. I am a Loyalty Member of Marriott Group, and it's after more than a year that I made request for room at 1-2 pm...just an hour early than the so called standard checkin time. But, then a staff member, Dhanjita intervened and I was given the room at 2pm. She was very understanding.

It's not that a few rooms are not available for early checkin. I think it's the attitude and general culture of Marriott Group not to accommodate guests even if the inventory indicates availability of cleaned up rooms. I think Marriott needs to put it's act together and have better control over its inventory to accommodate its trusted guests. Else, like me will drift away to other brands.

*****Ms.Dhanjita we would recommend 5star must and we prefer her name in 1st rank. She made our day awesome, mainly we came for birthday celebration for that she arrange a cake and glass of red wine. She is welcoming, she is very soft spoken and kind enough. This is our 1st time experience in JW Marriott kolkata and we enjoyed our stay very much because of Dhanjita. THANK YOU SO MUCH MS DHANJITA... Yasmin from front office also very kind hearted lady.. Mohammad Kalam from JW Kitchen very helpful and good gesture towards guest. Romeo from housekeeping was excellent, he did decoration for us. Thank you so much. We definitely visit again soon.

Everything generally very good. Food excellent. Most staff extremely courteous and professional. In particular, Yogesh, the manager of the executive lounge, was always welcoming and helpful.

A few avoidable mishaps, quickly and satisfactorily dealt with.

JW KITCHEN STAFF WERE EXCELLENT SPECIALLY SANAIA, DIP The CHEf, and also the housekeeping was great service. Operation director Miss Kashmira was excellent.

The front reception was not quite trained, some of them were quite rude.

We had an extremely pleasant and memorable stay at JW Marriott, Kolkata. The weeklong stay starting Jan 23, 2023, was without a single glitch. Besides the great facilities and food, the hotel staff deserve a special mention for their attentiveness to our needs and their hospitality. We would like to specially mention Chahat who helped us in a smooth check in. Special mention is also deserved by Partha Pal and Sangay who managed all our needs at the dining., along with Ganesh, Robert, Karan and Surajit (the tea maker) at the dining. Robert and Karan made special dishes requested by us while Surajit’s tea was a hit. Ayan Roychowdhury of housekeeping did an excellent job in taking care of our needs. And of course, the grand welcome and warm send off by valet team, making it one our best hotel stay experiences. Thanks also to Malavika for her indulgence!

Can’t specify anything. Loved it all

The staff at the hotel were exceptionally kind and courteous. Ms. Uma, in particular, provided a warm welcome and was an outstanding hostess. She thoroughly explained the property’s facilities, assisted with both check-in and check-out, and even offered me a choice of room according to my preferences. Her attention to detail made my stay truly memorable.

There was nothing to dislike.

We went there on 25th April'23 to celebrate our anniversary and it was a superb experience which also includes surprise anniversary cake on the house. Their hospitality, service, cleanliness, ambience, room, kitchen and food and overall the employees were super awesome. Especially we want to name Partha who is the Restaurant Manager. He himself can make a huge positive change in someone's stay. We alwsys felt like eating more and peacefully just because of his cordial behavior. Other staffs from kitchen and front desk was also just the BEST! Thank you Partha for making it more special with the tasty and yummy desert on the house as well. We would absolutely love to visti JW for all our special occasions and even for spending wuality time with love and family. See you! God bless you all :) Regaeds, Saurav and Sayantani Bakshi

Not even a single thing is there to mention :)

That was my first time in the hotel and I enjoyed the superb service. That hotel has amazing staff. From the moment I entered the hotel till I exited it, I was treated like a king. The whole team was nice, friendly, welcoming and communicative. I would like to thank them for everything ☺️. You were amazing and I definitely will choose JW Marriot from now on when I am in Kolkata. You are the best 😍

Ananna Das was really courteous and sweet to me. She made sure I was enjoying my stay and even checked up on me if everything was perfect. She even brought the cake for me freshly made by the chef Ms. Gungun.

For those people who like to keep the Bluetooth speaker with them make sure you travel with a small one. They don't allow big speakers or sometimes they don't allow any.