Everything was superb; the staff; the food; the facilities and hotel ambiance; best hotel i have stayed in for a long time and super value We loved the curries from India that the chef made; clearly made by an expert and so unusual to be able to buy in a hotel-lovely naan bread and an excellent waiter from India who explained food form Kerala; Excellent waitresses in restaurant, Holly and young woman from Australia-very polite well mannered and professional This hotel also offers super value for money and is clearly a hotel that takes great care to train its staff and provide an overall inclusive and comfortable experience

Nothing-it was a superb all round experience

Breakfast I’m gluten free and would like more choice. Room was nice, love bathroom. The dinner food isn’t wow, it’s ok, other people I spoke with said the same. And it could be served past 8.45, was earliest hotel ever. Also no entertainment on thur but had it on wed very odd. And I asked for quiet room however the noise from the gym is like being at a rave, it started at 7am on Fri morning was unbelievable loud and the bass was like an earthquake. They were also delivering from 6am so the banging of doors etc was u real

The noise from gym was unacceptable The shower gel in pool not very nice.

Room I stayed in was on hotel entrance level. The staff were extremely kind and helpful. Bed, pillows and shower were lovely in the room. Hand soap, shampoo and shower gel provided smelled wonderful. Shower had great water pressure and was lovely and hot.

Room was warm even with window open. Carrying bags up/ down multiple steps from car park unless you are lucky to get space on same level as hotel entrance. Tv stations kept freezing. As I was staying alone, my room was near the children’s playground out the back which meant it wasn’t as quiet as I would of liked. Bath towels felt a bit rough, could of been a bit softer.

Very accessible from all directions. Close proximity to Wexford town which was a lovely town to visit. The staff were polite and very accommodating at all times. When we were leaving a young employee offered to carry out luggage to the front desk as the lift is not in operation at the moment. The griffin group are lucky to have an employee such as that young man who thought proactively. I’m only sorry I didn’t get his name so that I could contact the hotel group owners directly and compliment him.

That the lift was out of order and therefore room service was not an option (my husband is convalescing after an operation therefore lack of lift and room service was a little difficult. The hotel did relocate us to the ground floor however we still had to climb a flight to the hotel lobby.

We had to leave early in the morning to catch the ferry, so hadn't booked breakfast, but the room was adequate and the bed comfortable. We arrived later than planned and it was dark on arrival and left early, so didn't see the hotel in day-light, but our room had a small balcony which overlooked the river. We did use the leisure facilities (pool) which were open until late, although the changing rooms were being modified and temporary arrangements were in place. We did book an evening meal and this was exceptional - fine dining without being nouvelle cuisine.

Not a great deal - the toilet seat was a little loose. Our room was quite a walk from reception, but the lift served the rooms and facilities well.

Room was clean, baby cot was provided for free. The room service was excellent and breakfast also. Lovely bathroom. Water, tea and coffee provided. Active suite staff were lovely and made us feel welcome and confident taking our baby to the pool. Reception girls also very nice.

The hallways were quite narrow and we were often struggling to pass by the cleaners trolleys with the baby stroller. The view also wasn’t so great from our room. Waiter at the dry rock bar was quite rude.

The staff were very friendly from reception, bar, restaurant, breakfast,cleaning,pool and spa all were friendly and attentive, food was lovely at breakfast and evening meals in the bar and Reed's restaurant the location is superb the views from the breakfast room in the morning fabulous they were in the middle of fitting out all the Christmas decorations only they are booked out we would be going back for another stay over Christmas maybe next year had a lovely message from Katie the masseuse you should book one I'm still reaping the benefits back and shoulders so relaxed, don't know what else I can say except we will be back

Probably could do with an change in the desert menu this was the only thing was lacking a little bit in quality

I was only there overnight and had to leave early to catch the ferry so did not really use the facilities but the room was comfortable with a lovely view

Signs to the car park led me to the one at the top of all those stairs. I really struggled with all those steps as I have mobility difficulties and walk with a stick - it was very difficult to negotiate all those steps while carrying a bag - I was disappointed that there was no ramp with handrails

The hotel was lovely . The staff at the reception were very helpful and polite. There's loads of parking and beautiful views. The room was immaculate, and the cleaning staff were very friendly would always say hello. The breakfast had everything you wanted and the staff were so fantastic, helpful, friendly and hard working. They never stopped within minutes they would have tables cleared and set and were making sure that all the food was topped up.

The Dry Dock Bar was awful. When we went into the bar, a staff member met us and said to sit anywhere .After waiting 10 mins, we had to go up and ask the same staff member for a menu. Then when the food came out, it was cold. Even the gravy was cold .We sent the food back, and when they returned with it, it still was cold. The vegetables were heated in a microwave as the bottom of the bowl was warm and the top was cold .Ended up getting takeaways for the duration of our stay

We had travelled down for a special occasion, it was my partner's birthday. Upon check-in we were greeted with friendly and very efficient staff. The room we were given was just beautiful with fantastic views, very large and extremely well finished . The extra touches that the hotel provided were great from the happy birthday pillow to the chocolates on the pillow. Also we were only in the room a few minutes when the porter arrived with a little welcome plate of different little cakes, had never seen this before in a hotel and thought what a gorgeous gesture. We decided to have bar food and again we were met with very friendly staff who looked after our every need. The food was excellent. We stayed in the bar for the entertainment and really enjoyed our evening. We got up the next morning for breakfast, again greeted by lovely friendly staff. The breakfast was so nice, everything was hot and the choices available were great. We decided to use the leisure center, the pool, jacuzzi and dressing rooms were lovely and very clean. Overall, I was very surprised at the very high standard of customer service, the beautiful room, food and the facilities of the hotel. I would strongly recommend staying at this hotel as you won't be disappointed and will definitely be planning a return trip next year to have another lovely experience.