Location is excellent. The original room had broken AC but it was rectified quickly and we got moved to another room which is nicer than the first one. I believe all the family rooms are in the corner of the building with nice city view. We were able to drop off our large suitcase 4 days before our stay so we did not have to lug it around in Kyoto. We were also able to drop off our bags around noon on the day of check in so we could explore unencumbered before check-in. Checkout time is noon which is super generous. Staff are friendly and helpful.

The hotel reception is located on the 19th floor and the guest rooms take up 20th to 26th floor. They have a bank of elevators but these can get quite busy.

Close to Osaka Station within the Umeda business district.Plenty of swanky department stores in easy reach. The Ignite Cafe on the ground floor has a good salad bar. The hotel staff are professional and switched on. We booked a twin room with a view of the city. It was roomy and comfortable. The cocktail Bar near reception has a great view and was a nice spot for a negroni. If I was ever to revisit Osaka I would stay here again.

What cant you like about this place. No complaints from this guy.

Our recent stay at this hotel exceeded all expectations. From the moment we arrived, we were greeted by the staff who were not only friendly but also highly professional. Whenever we faced any issues, they were quick to offer their expertise and assistance, making our stay smooth and enjoyable. We opted for a four-person room, which was surprisingly spacious. The room was well-equipped with all the necessary amenities, ensuring a comfortable stay for all of us. Additionally, the cleanliness of the hotel was impeccable, contributing further to our pleasant experience. The location of the hotel is its standout feature, situated directly above Osaka Station. This made our travel incredibly convenient, allowing easy access to various transportation options. Furthermore, the vicinity of the hotel is bustling with shopping and dining options, offering convenience and a wide range of choices for every taste.

The Granvia is part of the main Osaka station, so it can’t be beat if you are traveling by train. I booked a deluxe double for myself because I thought I would need a touch of luxury at this point in my trip. The room was spacious, had a wonderful view, and the bathroom was twice the size of those in more budget-friendly hotels. There was a closet! A hook on the bathroom door! Lots of USB ports. Another plus is the noon check-out time. I left the room at 11:25, took the elevator to the reception, checked out, walked into the station, found Track 5, was ready to board at 11:45, and was at my hotel in Kobe an hour later.

I was disappointed that the restaurants, which look exceptional, were all booked. If you want to eat here, book ahead, which can be done in English online.

Room (corner city view) met our expectations, big enough, clean and in good condition. Location is great if you want to be close to the transportations, shopping, tours and food. Staff is good and helpful. Once you figure out, easy access from Osaka Station. Taxi stop right in front of the hotel entrance. Easy access (direct line) to the airport.

Reception (does not really exists, good only for check in). Surrounding is all concrete (except the public garden, below Japanese garden standards, 10 minutes away).

The hotel is situated right above Osaka Station. Very convenient location.

As Osaka Station is really busy and also has other connecting lines, it was difficult to locate the hotel even with direction from Google maps. Stayed here for 3 nights, and only on the last day then we figured out exactly how to navigate within the Station to the hotel. There were signboards to show the direction, but wasn't really helpful. Hotel room seems to be pretty aged, with visible stains spotted around the room. Size was pretty small, but was compensated with the convenience.

Easy access to amenities like restaurants, transport, shopping and so on. The view is nice. We are able to see the stations below and mountains beyond. we are able to see the sunrise and sunset. We like the heated toilet seat and anti fog mirror. We also like the chairs in the room. As we booked 2 rooms side by side, we can have everyone seated in the room nicely. The rooms are kept cleaned and neat everyday.

One of the rooms, the bath tub water was brownish. We dared not use the bath for soaking for the 7days we stayed there.

located right at station, convenient to travel, bed is comfy

43sq m room, but space layout not effective, toilet on left side and bathroom on right side of room. Entrance to room, long corridor, no place to put luggages. We were given corner room, quite a long walk from lift to room. Room was make up clean but the toilet floor & door was mouldy, contacted the hotel via contact provided by booking.com to ask them to clean but no response. As we were out early & back late during our first 3 nights of stay, so only manage to get the cleaning staff outside room on 4th day to clean the mould. Manage to feedback to front desk during check out. Showed them the video.

It wasn't s0 hard to find as the hotel was in the station itself. The staff were also accommodating to us and helped us when we asked questions. They also assisted and provided the needs that we requested for and the cleanliness of the rooms were superb!

I actually have nothing bad to say as the worth of our stay was equivalent to the services that they provided. However, if people are looking for spacious rooms (as in big spaces) I'm not sure if this will be to your liking. You can check out the other rooms that they have available as we only got the standard.

I liked the changes made since we last stayed at the property about five years ago. The registration/check in area is spacious and the dining areas are larger and conveniently situated. On our last night in Osaka, we had dinner at the hotel's Japanese restaurant on the main floor. The food was exceptional! For anyone who places a high priority on shopping, there are three department stores nearby, each with amazing foods and gift items to purchase.