The area in which the hotel is located is well lit, making it a lot easier to walk around at night at feel safe while doing so. The hotel is also located near Family Mart (convenient store), an ideal spot for quick convenient store meals and errand runs. The staff were friendly and helpful for asking directions. The rooms were spacious enough to lay two luggage’s out between the bed and the wall.

The kettles in both rooms had a bit of lime scale in it.

I loved the location, size of the rooms and how clean everything was. There were restaurants and subway entrances all around which made it super convenient as travellers. The staff were also very accomodating. We had a full daytrip planned with an overnight stay in Hiroshima. They were able to hold our suitcases until we returned back to the hotel to continue our trip in Osaka.

Spacious rooms, hotel connected to train stations & metro via underground even though it’s a bit of a walk. Staff were always friendly

Breakfast was ok but not amazing. Would probably skip the breakfast option next time if I stayed again

Great location, very convenient - hotel elevator connected to underground walkway which linked to train/metro stations, and have hundreds of restaurants. Bright and well maintained hotel lobby and seating area. Rooms are clean and comfy, and not too small.

Clean. Spacious room. Breakfast / restaurant available at hotel. Close to train stations, food, shops.

The booking.com website says they have laundry facilities. However, this was not the case, which was my main dissatisfaction as I specifically wanted a place with laundry on site.

The staff were very friendly. Very close to trains and metro. Room was a decent size, clean and comfortable. Good selection of cosmetics in bathroom. Shower was lovely.

No gym, pool etc.. for the price. No water in the room and only an ice make in the hallway.

Helpful friendly reception.

Quite complicated getting from the train station to the hotel and further than expected. Looks to be an upscale hotel from appearances but the room for a family of three was not that well organised with an unnecessary small table cluttering up the limited space.

There are almost everything u need. The bed is comfy. I love that there is ice making machine guests can use out of charge. The location is abt 8 mins walk from Osaka sta. and 5 mins walk from Metro Nishi-Umeda Sta.

There is no free drinking water.

Location of hotel was brilliant, it's a beautiful hotel, staff were brilliant and spoke good English. Room was lovely, decent size and clean. Bed was very comfy. Bathroom and especially shower was great. No complaints.

Nothing

Our room was spacious, comfortable and clean. We had a great view of the area. The hotel is approximately 600m from Osaka station which was very handy.

The coffee bags were a bit messy. Need to upgrade to pods.