I enjoyed most aspects of my stay. The bed was very comfortable and one of the best I have ever used. The towels were of high quality and very nice. The foot slipper was comfortable and nice. The bathroom was nice and amazing. The room furniture was good and so clean. The drinking water provided daily in the room are of very high quality and are amazing. The design and decoration of the hotel, starting from the entrance and looping around, are beautiful and well-designed. Thank you for everything.

Housekeeping services may not always be available sometime at night. I was informed by the reception that an extra fee is required for such services when I inquired about it. However, they were able to provide the service without any additional cost.

Super nice and helpful staff. Very good location (we were commuting by car). Exceptional and clean spa and gym )) Soundproof rooms especially valuable being next to the train station. Good room cleaning service! And exceptional coffee at the bistro. Professional extra massage service 👌🏽

n/a

The location was very nice and close to downtown 👌

The first day, the reception guy was not nice 😕

Check in, Kommunikation an der Rezeption

Not a lot of variety for the buffet breakfast.

Staff were generally friendly. The guys at the restaurant were exceptionally lovely and polite with us. There were one or two who were not as friendly to us. We were a group of black people so felt uncomfortable when were so those select few staff being nice to other race but us regardless of how hard we tried. But generally most are lovely.

Considering that we wanted to be close to the airport, this was the best option who met our inquiries . Comfy. clean and specious room, modern with different automated functions. Also the hotel personnel was nice. Definitely will chose again this hotel, if we`ll be back in Bergamo.

nothing to be mentioned

Firstly, it is very convenient location - 14 min from Bergamo airport, which is really cool to reach here and get some rest. Secondly - good service , everyone I’ve met there speak Eng 👌 Interior design is very nice, clean with relaxing atmosphere. It’s good spa - you can book it easily on reception.Ot is not crowded as you have to book it before to come. The suits are very clean and the room are enough spacious, you have everything you need. Food is good.We used to have a dinner at Bistro - pasta with garlic is highly recommended 👌 Also they have a Gourmet Restaurant - but I didn’t find anything in menu for my taste. Breakfast is perfect - they serve everything fresh. Parking is paid, they have option for regular and covered parking, it’s all located near the building. Recommended 💯

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Mostly everything was good, check-in process was smooth, the staff was very polite and helpful, the room is clean and comfortable, the view is great despite the fact it's the hospital campus. The bed was higher than all expectations. Disposable accessories are more than enough, special thanks for the vanity set with nail file and cotton pads. Decent amount of high quality towels, no bathrobes though. Keep in mind the location. It's comfortable for train traveling, since the station is 3 minutes from your room, but it's absolutely no match for Bergamo visiting.

On the first night, somewhere around 6 am. TV suddenly turned on, showing my name and disrupting our sleep. Tea set is way below expectations, 2 paper cups, small set of tea and coffee (only 2 sachets of coffee for one day) and 2 wooden sticks to dissolve sugar. Porcelain cups, tea spoons and decent selection of drinks are expected from 4 stars hotel. Toilet paper reminded me the COVID times, when it was hard to find and buy it. The cheapest and the thinnest one, quite embarrassing

Everything.

Nothing to dislike.

When we arrived staff was really welcoming and helpful when we arrived. Clear instructions were given. Room was modern and it had a really good air conditioning which was welcomed during +30 and more heat outside. Bed was a really comfortable and felt smooth and clean.

Breakfast was a little disappointing for a 4-star hotel. It had a limited options for food, but it had the basics. Location was partly difficult since it wasn't in a city centre but train station was next to the hotel and train went to Bergamo city centre and to Milan.