Property was beautiful. Room was lovely with a spacious balcony.

Considering it was Four Seasons I thought the staff didn’t go out of their way to accommodate you. I would prefer Dorchester to Four seasons service any day!

Like an oasis within the city centre. Very friendly and professional staff.

Not enough normal sockets within the room, particularly by the bed - everything is wired for the lamps etc which you cannot change. They have old-style USB ports by the bed which is fine for most devices but not suitable for other things. Weird system for payment: they keep charging your credit card randomly throughout your stay without informing you what it’s for or giving you a receipt at the time which makes it complicated when checking-out. You don’t know what charges will actually be taken or which charges will be reversed until you’ve added everything up and paid/recouped the difference. It would be much easier if they just charged a certain amount on check-in and then the balance on check-out, so two payments as opposed to the five that we had for our three-day stay.

gorgeous property! outstanding service

be careful about the mosquitoes at night. just ask for spray if you are going to sit outside in the evening for a drink

The location does require a 20 min walk to the centre, when the pool and outdoor facilities are open, as it would offset the distance, however, with the outdoor facilities closed, if known, I would have chosen to stay closer to the centre. The breakfast was great but we only took one day as we walked to meet friends on the other days. The choice on offer was good and the service was excellent.

The closed outdoor facilities made the location choice wrong for us. The garden were beautiful and if the other facilities were opened that would have been perfect but without it made us feel that we didn't have location and pool!!

Lovely setting - great staff

Only nag was there were 0 plant-based options at the restaurant lunch menu by the pool. Out of 23 options there should be at least 2 so to not have any was a disapointment. That said, the chef did create something for us which was very good (although I stll think guests should be given a wider choice to begin with).

we were disappointed to be housed in the Villa. rather than the main hotel, particularly because breakfast is an altogether more pleasant experience on the other side!

Beautiful gardens and amazing art and a nice pool- concierge was very helpful and did great. Conor at the pool was wonderful

Some of the staff in the restaurant, doormen and the pool ( Leoni) were not welcoming and can improve

Amazing hotel ! Luxury at its best ! Stunning old palace with frescoes everywhere even in the suites. One of the most impressive hotels we've ever been to.

Expensive for sure but it deserves every penny. Nothing is expensive when you get a memorable stay.

The most beautiful FS in Europe. Wonderful park, nice bar, amazing palazzo. I really liked the location: yes, you need to walk 10 minutes to Duomo, but you are away from the tourist hordes , you can just relax and take a break from the buzz

nothing at all

A friendly helpful staff who make you feel welcome and who want everything to be perfect and seamless, a gorgeous palace and gardens including the most wonderful pool. Staff are so patient and polite that they will allow you to practice your Italian with them. If anything is the tiniest bit off, they quickly make everything right and offer thoughtful solutions, one example showing us an Italian way of taking coffee - ordering double espresso with hot water and hot milk in the morning so you can lengthen the drink. Just a small example but just to show how they are always observing and trying to enhance your stay. Everything about our room was outstandingly comfortable. The pool is the perfect temperature - the overflow on the sides provides a constant sound of flowing water like a cascade or fountain. Everything is highly aesthetic and beautifully maintained with attentive friendly staff always bringing little refreshments like water, homemade popsicles and frozen cappuccino. At poolside you can shower off quickly under warm water while viewing the gorgeous old trees in the extensive gardens. One small comment: the music in the garden during dinner is a bit loud and not so relaxing. The walk into town center was very easy and it is close to all main sights - 10-15 minutes. Thanks to everyone for a wonderful stay.