Great location , our room had a view of the piazza. It was close to a lot of shops, cafes and restaurants didn’t need to seek further public transport after arrival. Lovely clean comfortable room and receptionist that are helpful and polite.

Nothing

I loved the little kitchen area on the 4th floor. It gave us a lovely tea at night and a cup of hot coffee in the .morning. We even had take out dinner there one night. The room was very comfortable and nicely appointed. The location was great. Close to everything. We even went out one night and had a glass if wine in the piazza and people watched. This place is in the heart of the action.

The bathroom could use some extra hooks for hanging and a shower shelf or shampoos and shower gels wall mounted as so many other places do.. But it was very nice, clean and the bathroom fixtures modern. And the light switch by the bed could be changed out for one with a charging port for cell phones and accessories. And appreciated how very prompt they were fixing the safe when it didn't work.

The location is excellent, extremely central, easy walk to any of the sights, shops or restaurants. Although the rooms are small, they are beautifully decorated, extremely comfy beds and very clean room and bathrooms. Staff were very welcoming and helpful. Excellent communication with the hotel. Lovely touches like common kitchenette to make complimentary tea/coffee.

Our room was situated opposite the Sophie Loren restaurant, which was on the road of the Hard Rock Cafe, one evening music from both was extremely loud and could be heard in the room with the windows closed. In their defence I feel this was probably a one off as we stayed in this hotel in July and noise was not an issue.

It's about an easy 10 mins walk from the train station. We dragged our roller suitcases over the cobblestones and it was fine. The location is wonderful as it's a block away from Cathedral of Santa Maria del Fiore, so everytime you leave the building it feels like you are entering this amazing plaza / space. Tons of places nearby to eat and easy to walk to most tourist destinations. The room itself was great. Very clean and facilities felt new / updated. The daily cleaning service was good as well and left the room feeling very welcoming. There is free tea and espresso station with a little shared space to sit at a table. We selected a small room, so the room was fairly small, but had adequate storage and sitting space (one chair). The staff was friendly and helpful.

We had a unique issue with the AC in our room where it made a small noise with the water condensation. It was relatively a low noise, but once you notice it, it can bother some people. I think most people would be fine as it is very low gurgling sound. The outside insulation is fantastic, but insulation within the building is light. This again is only a problem for the 10-15 mins when people come in late or use hair dryer super early in the morning. Overall, I would say noise wasn't an issue unless you are a very light sleeper.

Location was great.

Half the electricity did not work. Only 1 lamp and 2 PowerPoints. No help after 7pm. Reception did not follow this up.

The location is exceptional. When we arrived we were greeted by the receptionist who was very welcoming and helpful. She even recommended some activities to do in the city which was very helpful. We were able to keep our luggage before our check in time and we also kept them after checking out until the evening.

What could make this place perfect is having a 24 hours a day reception. Unfortunately, the reception is open from 9:30 am till 7 pm only. However, this was previously communicated to us. We stayed for 2 nights. Not all our towels were changed. However we could not ask the reception for other towels since we were leaving before they arrive and arriving late in the evening after they have already gone.

Great location, stylish and clean room, friendly staff. The view was great and bed was very comfortable.

The perfect location. We walked with our bags there easily from the train. It was also walking distance to all the attractions. The rooms are spacious and really cute. ❤️ Breakfast was the best even though you will have to walk about 5 mins walk to a restaurant on the terrace. This was really lovely with a nice outlook. Breakfast offering was amazing and so was the service. ❤️❤️

The showers could have a space to put shampoos, etc and there is no cupboard/shelf next to the vanity for makeup, etc. There was someone next door not being able to open the door one of the nights around midnight and kept ringing the door bell 😩😩 which woke us up.

We were in a different building located in Piazza della Republicca which is an excellent location. A few minutes walk from the Duomo, and Piazza della Signoria. Really in the middle of everything. The receptionists were very friendly, and allowed us to leave the luggage with them even after we checked out

Cleaner came at around 1pm and was quite rude. We wanted to rest after being out since early morning. When we said we would leave within a few minutes she again stated she had to clean now and rolled her eyes at me. I told her to leave it then and again rolled her eyes at me and tsk'd. Very rude. There were no do not disturb signs. There were stairs within the room itself, to enter the room we had stairs to go up and down, to go the bathroom more stairs.. and this is all within the same room.

Clean brilliant location

The plug sockets did not fit out euro travel plugs