This was by far our favorite trip and the best hotel we’ve ever stayed at. We travel a lot for work and personal and this exceeded our expectations. Thank you to the whole staff for making us feel so comfortable and going above and beyond with everything from the beds to the cappuccino every morning that was made at restaurant and we were able to take up to our room. I’d also like to add at the end when we were checking out, our daughter fell down the stairs and the staff was beyond amazing trying to help console her and help me wrap her swollen ankle. Thank you again for everything.. We will definitely be back. -Coggan family

The very close proximity to the major areas of Florence, the Hotel staff were of a very high standard, the breakfast choice was very good and to a high standard The bed and linen were excellent loved the walk in wardrobe

We had a junior suit and maybe it would have been better if the location was over the Piazza not at the end of it. Would have been nice to have balcony their wasn't any where to sit as a lounge area apart from reception area No where to sit and enjoy room dining the large sofa was uncomfortable Not enough English channel as compared to other countries, would have been nice to have had a sewing kit and show shine

well appointed comfortable hotel rooms w large walk in closet and renovated bathroom( small). location was excellent. the checkin/check out was smooth and concierge staff was excellent- very responsive with great restaurant relationships.

our travel partners had a 1st floor suite room located close to trash pickup; noisy trucks were heard all night long.

Great hotel at a great location. Staff are really nice and they really try to make your stay a great experience.

The hotel was full during our stay and breakfast was a bit noisy and chaotic. I think there was also some celebrity staying and the lobby was permanently crowded. The room was perfect but the common areas felt quite busy to the point were we had to queu to use the elevator.

the location was perfect to explore Florence. the rooms were perfect for our family and the service was superb.

we had two junior suites for a family of five. in the second one my son was in the third bed however it was a sofa (not a sofa bed) so could have been more comfortable. also the spa is small with limited facilities.

The first room we were offered was very small. We moved to a room we had stayed in before which was good.

The first room was very small but the next was fine save that the bathroom was tiny. The hotel did not remove the welcome gift left for the person who was expected to stay in the room which was poor.

Super love eating outside Watching the world go by

Asking twice for stuff coz it was busy I would have liked my bed changed every day without having to ask

very centrally located, with great service across the front office. fairly quiet for such a central location

nothing

The location is superb which is why I booked it. The service was excellent. The room was comfortable and out view of the square was excellent.

The bathroom was very small but very nice. There is hardly any lobby so I was told I could sit in the restaurant. The breakfast was fair at best. The pancakes were like a cornmeal muffin and not what we expected.

everything 100% we were even given an inpromptu wine tasting session at our table before our main meal unbelievable

Nothing not to like !!