The location was great, and the staff was friendly and kind. The place itself tells the story of Palazzo Galleti, built in 1831.

The room was dark; more light is needed.

This is truly a large Palazzo building, the beautiful courtyard with columns and high ceilings in the room create exactly this feeling. To our joyful surprise, despite the height of the space, the room was very warm. We read in advance in the reviews that the floor was cold and took slippers with us. We arrived earlier and were able to leave our things in the office, but since we returned to the hotel after 18.00, they left us instructions on how to check in, and this did not cause us any difficulties.

a modest breakfast, which in general can be skipped. We did not immediately cope with the shower, since the mixer and tap were not standard.

Room was a good size and very comfortable. Breakfast was good and the staff were very friendly and helpful. The walls were very thick and we had a little balcony looking over an interior courtyard so we could not hear any noise from outside.

The air conditioning unit in the room was very old and incredibly noisy. We could not do without it because it was an extreme heatwave but the noise kept me awake for most of the first night. The shower cubicle needed a bit of tlc but it was perfectly fine to use. There was no plug for the sink meaning we were wasting water, which I don't think is good in drought.

The owners take care to preserve and enhance the character of the building, and do it with much taste in my opinion. It is clearly work in progress but it was nice to see. Our room was not as richly decorated as in the pictures but we liked it. The staff was lovely and the breakfast good. They provided very nice gluten free food for me. We were able to keep our bags there after checking out. Also, the location is excellent.

The weather was very hot and their air con didn't do much.

Very comfortable, clean and good value for money. The location is walking distance from everything and there are a number of fantastic restaurants around. I read a few reviews that had meantioned some negatives but I honestly didn’t experience anything of the sort. The staff where very friendly and helpful, the room was cleaned for us every day with fresh towels, the aircon worked and the mosquitos where minimal.

Wifi went down for a little while during our stay.

Our room was the Mercury room Amazing room with beautiful classic decoration. Spacious bathroom Very clean with daily cleaning by the hotel. Fresh towels as well. Really impressed by the service Overall I would go back if I visit Florence again and I recommend it strongly

Not a big variety of breakfast. Many things were only offered after requests such as chocolate spread and milk

Great location, very central. Staff were very helpful, nothing was too much trouble. We had two twin rooms as travelling with teens. One room had windows looking over the central courtyard and was very airy, other was less airy but had a frescoed ceiling and air conditioner so no complaints. Breakfast was good. For the cost, I would definitely stay here again

Location was ideal very central for all sites

Breakfast room was very warm and stuffy. It is an old building but has so much more potential to do up breakfast area. Kitchen and dishwasher in dining area Continental breakfast on offer yoghurts only available 2 of 5 mornings. Shower flooded bathroom every time used

The rom was huge, stylish and had a balcony onto an internal courtyard. It also nicely had a refrigerator. Very clean and roomy. The check in was very smooth and the staff member was extremely friendly and helpfu.

The breakfast room is rather small such that the number of diners is rather limited. Breakfast was pretty standard Italian hotel fare.

The room was huge and with the large frescoes on every wall it gave you the impression of staying in a museum ...really cool.I Not every room is like that, I stayed in Cerere Also TV with Netflix, Prime ...you don t go to Firenze to watch tv but it still a nice touch

There was quite a lot of dust in the room. Not sure whether the AC would be effective in days if really hot weather