I liked the coffee machine.

The room had no chair to sit on - i.e. a chair with a back - so I could do no work while there. The internet did not work at all, nor did the TV. They claimed they had been constant problems with the internet, but that is not helpful to someone who needs an internet connection for work... and there is none for the two days they are there. I notice they never suggest a rebate for the lack of service which i paid for. Booking.com should institute some penalty for lack of service that weas paid for.

This was an excellent stay for me & I feel so lucky to have found it last minute! The location is incredible, but they don’t sacrifice any details just for location. The room was divine, with an incredible shower, air conditioning, and anything you could want. Check in was easy and secure with Martina through WhatsApp & she was so flexible/ kind, letting me check in early since I had had a rough day of travel/ hadn’t been to sleep. She also let me leave my bags both before and after check in. I should also give a shout out to the super kind cleaning lady who helped me with all of this at the property as well. I instantly felt welcomed & was able to relax. (Also want to give a shout out to an awesome bar/ caffe right around the corner- Bar del Sole- with amazing people who let me hang for a few hours in the rain until I could get into my room!) I will always view this stay with fond memories- it was a true respite & I am grateful to Martina for being an outstanding host!

Nothing

Convenient for everything. Comfortable room, though a bit small. Good bathroom and Smart TV.

It was tough carrying our cases up 2 flights of stairs and lighting was awful. Could cause a nasty accident to someone less fit. We were amazed at the lack of pillows. We need more than one thin pillow for medical reasons. I requested these but was informed there were no other pillows available due to lack of space!! This is really unsatisfactory. We had to use the bath towels and our clothes to raise the height, but this was very uncomfortable. Thankfully we only had to endure this for 2 nights.

We loved the location of this chalet. It was central to everything even a laundrette! It was clean, comfortable and had everything we needed. Lucca is such a beautiful place, most tourists only spend a few hours here. We had 5 days and it was one of our favourite places in our 6 week trip. The food in Lucca is amazing and so easy to get around. Hosts communicated very promptly and were excellent.

Nothing

Easy Checkin and a great room with a touch of luxury in it's furnishing. You just can't beat having a small bathtub for two in the room. You are right in the middle of the city and it's a great place to explore Lucca from.

Paying the price of a luxury room you'd rather expect everything to be near perfect. In fact though, there was a blank lightbulb hanging out of the wall, the knob for the shower was loose and quickly fixed with some tape. Also there is no storage. Like absolutely zero. You need to have your ugly bags just flying around the room. So overall they just hadn't gone all the way to make one really perceive the kind of luxury that they were promising. The pictures of the room here are also pretty damn good. We were a tad surprised by the actual size of the room compared to what we expected seeing the pictures.

Location perfect. All the sights of Lucca within a 10 minute walk, and yet the area is very quiet at night. The room had everything one could want, was a very good size, and the shower and bathroom were great. All had been very well cleaned. The owner kept in very close touch, and answered any questions I had almost immediately. Daily room cleaning was offered, and although we didn't take it up (we were only there for 4 days), the cleaners obligingly left extra coffee, tea, biscuits etc for us when requested.

Nothing

The room was cosy the bathroom modern with large shower for Italy. They allowed us to drop our luggage off early. The cleaner was very helpful & friendly. while the manager/owner was not onsite, she was very helpful via WhatsApp.

The city view was a wall of a building next door, which was not what we expected, but really didn’t spend much time in the room, so didn’t really matter as all, just mentioned for interest.

Perfect and central location to visit Lucca. The facility was super clean and tidy, the mattress and pillows were the most comfortable I have personally experienced in a very long time. The bathroom was super classy, I LOVED the shower, the furniture and the way it was decorated. The check-in/check-out process is completely automated, as you are given a code to enter the building and your room. Despite not meeting anyone from the staff, they were super kind and helpful sending us messages provide all sorts of very useful information and to ask if we had any issues and if we enjoyed our stay.

I would advice adding a second bin into the room, as only a little one is available in the bathroom.

Great location in the center of Lucca. The room looked really nice. Bed was extremely comfy and the pillows were the best we have ever sleep with our whole life!!!! The bathroom looked really high end with a rainshower. Check in with code. Tea, coffee and cookies available.

The wall behind the bed was from a cloth material full with dust (you could see the white colour from far away) - it should be vacuumed once and then. No possibility to store bags but we knew that from the beginning.

The chalet is at the heart of Lucca city, just 1 minute from the beautiful Piazza dell’Anfiteatro. The room is spacious and clean and the bathtub in the room really worth it. The staff is very kind and always available

The only flaw is that there is very little space to put clothes and other items both in the room and bathroom.