Lovely hostel, in an amazing location, just a short walk from the city center, very close to a few bars, and at the same time, very quiet. Impecable cleanliness and great comfort, even in the shared room. I was there working remotely and had no issues finding a quiet spot for working.

Not a negative point, but there was only one locker available in the female shared room, so this is a point in case you absolutely must keep something locked. Every person in the room had an individual key, and it was possible to lock the door, so even without a locker, it still felt very safe.

We loved the position of this B&B, within the old town of Lucca but a little back off the road, alongside a carpark. It mean it was a quiet place to stay and we slept well. Our room with the balcony was large and very comfortable, good bathroom and shower. Although no particular view to speak of, it was really nice having the balcony to sit on. The Air Con broke down soon after we arrived but was dealt with quickly and efficiently: we were supplied with a large and strong fan until the air con was repaired the following morning. Check in was easy and efficient. The buffet breakfasts were good with pleasant and helpful staff. We had no difficulty getting to and fro the train station, about a 20 min walk, and on one of our days we visited Florence easily by train. All in all our 4 night stay here was delightful and who could not love Lucca!

All good.

I stayed in a single room for three nights. The room was really clean and had everything I needed for the short stay. The bed was really comfy and the bathroom looked like it was only recently renovated. Also, the breakfast was really nice, I was positively surprised by it! The location is great, you are actually in the midst of the historic city center, but at the same time really quiet. People were really nice there, it is a cosy, small place, perfect for a stay in lovely Lucca. I would definitely recommend staying in La Gemma Di Elena!

The single room and the bathroom were very clean and towels and free toiletries were provided. The breakfast was excellent with plenty of sweet and savoury items to choose from. The staff are very friendly and very helpful, helping me with carrying my suitcase to the first floor where the bed and breakfast is located. The location is very good, as there are many restaurants nearby and the tourist attractions are within a few minutes' walk. It is about 20/25 minutes' walk from the railway station. Highly recommended.

Everything was very good, but it would be useful if there are some hooks in the bathroom to hang the towels.

We staid in a 4 people room, although we were only two. The bed and breakfast is on the first floor with no elevator, which wasn’t a problem for us. The room was spacious and clean. The furniture was a bit older but well kept. It was very central and in a very good location for touring the city. It was very complicated to reach due to the ZTL (no car zone) but the owners gave us a map to help us arrive and park. There is a private parking around the corner with a closed gate and security person during the day. Breakfast was good with some homemade cakes and good coffee.

Our room was unfortunately next to the breakfast room so it was a bit loud in the morning. Since we staid only one night it didn’t bother us.

We spent two days in Lucca on our around Italy trip. Property is easy to find from railway station. It’s on second floor, but staff helped us with luggage. Breakfast was great and exceeded “continental” standard. There were juices, coffee, eggs, cereals, yogurt, some potato pies, and great variety of sweets and cakes. Staff was superb. Shower had hot water and great pressure with shampoo with nice smell. Beds were comfortable and we had great rest. Room had very high sealing. There was mini fridge in the room. It’s inside medieval walls of the city and very close to all landmarks. We rented 4 seats bike at railway station plaza to go around the city on that wall for unique experience. Pizza, facachia and gelato were great in shops around the city.

Nothing to complain about.

Really beautiful B&B in historical center of Lucca, so perfect place for discovering this excellent city. Parking is just behind B&B and allow us to stay until 13:00 in departure day. In the morning we love breakfast, which was excellent quality and served in nice room. All people we met there were nice and helpful.

Maybe rooms air-condition could be started few hours before our arrival, because rooms were wery hot and if we start them just in arrival, we were obliged to let them run during whole night. And as AC are really noisy, it made our night not calm.

Loved this property. Couldn’t ask for better with the location. We walked to everything. Lucca is not huge but it was good to be in a spot that was fairly quiet at night. We were there for 4 nights that went over a weekend. There was a bar at the end of the street where a LOT of people gathered and there was noise from there but the minute the window was closed you could not really hear them. It was hot weather but the room was cool even with the windows shut so all good. There are restaurants and cafes close by and it is a short walk to the Piazza Anfiteatro where you are spoilt for dining options. Our room, Flora, was big. The bed was very comfortable, water was hot, WiFi was good and there is a fridge. The establishment itself is quiet. We couldn’t hear other guests at all. The included breakfast is very good. Plenty to choose from and should suit everyone. It set us up for the day. We didn’t have a car so I can’t comment on the parking area but it was an easy taxi ride from Lucca station. The hosts were amazing. Very helpful and friendly.we would definitely recommend a stay here.

Definitely NOT a complaint but we would have liked access to make a cup of tea.

I slept in the dorm and that was comfortable. The bathroom was clean and had everything I needed. The location was perfect, so central! And what I loved most, is that by checking in I was greeted by an orange cat on the stairs. The cat slept on the sofa in the hall during the night (cannot enter the hall where the rooms are because of an extra door) and I left a bag of cat treats behind.. Further on I loved it that the check in times were so long. I left my baggage there for free after checking out so I could explore the city without my big backpack. And super happy with that service!

Nothing!

The staff were really helpful and hospitable throughout. The place was clean and comfortable. The block is inside the ZTL but you are able to park in the adjacent carpark and not pay a ZTL fine so long as the car is registered by the hoteliers. The hospitality included being met at the Porta (outside the ZTL) and the hotelier running in front of us (in our car) back to the building to show us the way into the slight warren of streets (and where some streets were closed due to roadworks) to the block. The breakfasts were good and the place is well situated to see all the sights of Lucca. Thoroughly recommended as a place to stay.

Car parking charges mount up but that is all I can think of.