Very clean, spacious, bright and modern. Despite being outside the walls with no 24x7 reception, it felt safe and secure. It was only about a 10 minute walk (1 min via a subway) before you entered the walls. Rachele was really helpful and gave us lots of advice.

The air con was not working as it apparently only comes on in summer. I was not aware of this. As a woman of a certain age, I have night sweats so I had to open all the windows and it was so noisy outside I could not sleep. Also the bed had a waterproof mattress protector which moved around even at the slightest turn. There was no minibar and the supermarket was about a 15 minute walk away.

It was good having a mini apartment (Modern Apartment -that was its name) It had a very good bathroom and bedroom. A good breakfast was delivered each day. Location outside the walls, ten minutes walk from the centre was OK, with shops and a very good restaurant nearby. We arrived late on our first day but arrangements for access worked perfectly.

The kitchen could have been better equipped. Only one wine glass for example. It was sometimes inconvenient that there was no one on reception (It is only staffed part-time)

The room was large and comfortable, with a warm and cosy interior. Very good list through 4 large windows. Nice size bathroom with comfy shower. A lot of closet space and a well equipped kitchen. The whole facility was well kept, elegant with friendly and welcoming staff. Private and secure parking with sufficient space. The walls of Lucca are a 5' walk and around the corner loads of shops, with an Esselunga at walking distance. I forgot a coat and the staff went out of their way to make sure I could pick it up on my own after check-out.

Nothing, it was perfect!

Beautiful, spacious and comfortable accommodation in a really good location. Customer service was fantastic and staff were always on hand to help with any questions or requests. We all enjoyed staying at Le Dimore del Borgo and would love to return there in the future. A big thank you to Sara and the team for all their help during our stay!

Super location - very close to the walled city and ideally located for exploring the area. Spacious, clean, extremely comfortable apartment. Valentine is a terrific host - flexible, readily available, helpful. Parking was on premise, directly under the apartment. Check-in was a breeze. We were a bit late but Valentine had organized for our arrival, keys were easy to obtain and we got in no problem. We would absolutely stay there again when back in the area!

All was terrific, no issues or concerns. Breakfast was good, but croissants without sugary icing (just plain croissants) would have been better. Hardly a concern. Just shows how good the apartment is. :) Thanks for a great stay!

The room has been fantastic. All new and modern designed; smart home applied, kitchenette and coffee machine available. Very spacious and very clean. Pity that we booked only 1 night The free parking is just in front of the property, easily accessible. We were thankful that we were able to use the parking lot before check in

The communication of the staff has a lot room for improvement. The check in has been difficult and we did not understand if this is the language barrier or the staff just wanted us to behave as they want. At check in we were asked at what time we wanted to get our breakfast served in the room. We said 9:30 and they noted 8:45. Because of the complex check in, we did not want to open another discussion. At the same time, we thought this can be when they will start preparing it. Yes, they woke us up at 8:45 with the breakfast

Room size very good, (Vintage room) and well fitted room. Great access to Lucca and parking. Superb bakery around the corner.

For a new property a few of the fittings in the room were broken. No restaurant, they wanted to deliver breakfast to room. But you don’t go to Italy for the breakfasts.

It’s exactly like the pictures advertised, nice apartment. After we checked out we could leave the car in the parking lot till we were done visiting the city.

Airconditioning might be a bit small for the size of the room.

The staff had great attitude, hotel parking was very useful. Room design was pleasant and breakfast was lovely. The hotel is within walking distance to the old city.

Nothing

Beautiful room very large and the staff very friendly and accommodating.. and understanding ! Breakfast was home made and served to room ! Highly recommend!