I spent just one night for work at this hotel and I was surprised by the quick response from the reception regarding my last minute booking, plus the possibility to relax after the day in a simple but well organised SPA, clean and with super informative and kind staff.

Breakfast is okay according to the price, but I would have loved some more fresh products instead of the pre-packed standard ones, plus a real caffetteria instead of the automatic machines.

The hotel is well placed in the busy little spa town of Montecatini Terme. Our connecting rooms were well sized and air conditioned, and the beds comfortable. Breakfast was lovely, and relaxed. We really enjoyed the styling of the hotel; perhaps slightly dated, but in such a way that it added to the experience, rather than detracting from it. The pool was an added bonus, and some of our party were there every day. Probably the best part of our trip though was the fact that we booked our stay in March 2020 for a holiday that year, at a very reasonable (and non refundable) price, and they very generously allowed us to move our stay TWICE, for free, to 2022. This is customer care of the highest order, and we are extremely grateful for it. Grazie mille!

We didn't find anything we didn't like.

We do highly appreciate great service and support of Mr. Eugenio and his colleagues . All our requests have been provided with best hospitality. Looking forward to return to Montecatini !

the property is situated very well the value for the money is excellent breakfast is of good value, I was very pleased with fresh pastries every morning! good coffee. we had a huge suit for our family and it was just excellent staff is great! reception staff is very helping and accommodating-thank you

the only thinks for me would be to just restore the hotel a bit! it has a great potential and the hotel itself is kept in a very old Italian style which is great!

Staff were very welcoming, can’t help you enough. The couples massage in the spa is amazing, booked this for myself and my daughter and would definitely recommend. Room clean and spacious, pool was lovely, nightlife in walking distance. Great value for money.

Honestly can’t think of anything I didn’t like.

This is a large hotel, we chose it by chance on the way, because there are a lot of hotels in this town with thermal springs and all were available. Then I studied the history of this city and realized that the thermal complexes cannot provide a sufficiently high-quality service, so this many large hotels are not in demand. We liked the conditions at the hotel: bed, bed linen, breakfast, late check-out.

All was nice. There are no free parking places close to the hotel, do you need to pay in a street machine or look for a free space which is probably not too close.

Great location to restaurants and bars. Large rooms and beautiful decor. Parking was always available on the street for a small price. Breakfast was delicious and good variety of food. Staff were wonderful and always helpful and friendly. Would definitely stay again

The elegance of the lobby, the friendly stuff, the yummy breakfast options and the warm pool with the jets for massage. The location was also great for walking to the train station, restaurants and parks

Friendly staff. Comfortable room, good breakfast. Good location in Montecatini, easy to walk from station, close to park . As it was raining one evening we ate in the hotel restaurant which was excellent and really good value.

Furnishings are a little dated. Hairdryer was poor.

The staff was very friendly and responsive concerning my feedback. The hotel is nicely located in the center of town with lots of restaurants and shopping opportunities and offered plenty of parking. The food was either very good or good (depending on the day and kitchen staff). The pool area (although not huge) was nice and very welcome during the hot summer days.

The hotel is due for some renovations. They tried their best to make it look nice but it is high time and they already started with one wing. Don’t expect shiny new facilities. The second major issue is the speed of the restaurant staff. Sitting there for 2h with kids to go through a 3 course menu is not enjoyable. I pointed it out and they understood but it did not change.