A lovely boutique hotel with an great restaurant. The upgrade to the half board is worth paying for as I had an ecellent four course meal each night during my stay. The staff are friendly and helpful. I would stay again.

I though that the room I booked would have included free access to a pool (not necessarily access to the spa, just a pool) but I was told on arrival that the pool was only accessible if paid 25 euros per day for spa access which is bit expensive to enjoy a swim.

Room is nice, big one and clean so plus for people who clean rooms. Big plus for waiters in restaurant Ivan and Jerome (from Philippines), really friendly and helpful so they increased rates for this hotel.

On reception not so good experience since they forgot to make reservation for garage and just told there is no space without offering solution. After arguing with them finally someone polite offered solution. Garage is extremely small and hard to park your car. Across the street is disco on a terrace so very loud music till 23 - 23.30h (sometimes longer).

A very kind staff serves an excellent breakfast. The restaurant's location is very scenic, as it is positioned on the last floor: one can admire the beautiful hilly landscape around the hotel. The spa is beautiful and you can spend hours there. The experience in the different kinds of pools is relaxing. You can also enjoy two different kinds of sauna, a steam bath and a Kneipp therapy for circulation. You can choose massages of different kinds. There is no garden outside the structure, but it is near beautiful parks, such as the huge Tettuccio Park where one can walk freely and find beautiful spa palaces in an ornate liberty style

The hotel was very central, only a short walk from the train station which was really convenient. They had excellent facilities, and although I never used the spa the pool and colour therapy pools looked very popular. The breakfast was wonderful, good selection of food and lovely staff.

There was nothing specific that I didn't like, the hotel met my expectations and the staff were very helpful.

This property was very clean. it is an easy walk to the train station. The beds however were not comfortable…very very hard. we stayed 5 nights and the breakfast were good as was the dinner we had at the restaurant. The thing we enjoyed most about the property was the spa! The grotto on the first floor for relaxation was amazing. Although the spa entrance is not included in the room price we both felt it was worth the 35 Euros each to visit 10 Euro of which is the fee for the robe and slippers. We probably wouldn’t stay 5 nights in Montecatini Terme again but it was a good area to explore from…1 hour by train to Florence and easy to get to Lucca, Pisa and Cinque Terra by train.

We felt the front reception staff was not as friendly as in other locations we have visited in Italy. The waitstaff in the restaurant were very friendly and did an excellent job and made up for the shortcomings of the reception staff.

The Breakfast is wonderful! Full breakfast with all the fixings! The hotel is clean. Rooms are clean and towels are fresh. Internet works well. The hotel is in a great location. Close to restaurants night club, Boutiques and more. Hotel Staff is friendly.

The hotel was very warm. The air conditioner was working but very low. The rooms, lobby and breakfast area were very warm.

The room we got was amazing. The breakfast was also extremely good. I wish I was hungrier so that I could have eaten more ;)

Access to the pool area was an extra expense that I didn't expect. I should have asked ahead of time. Apparently I booked without the spa option that is an extra $5 for bathrobe and $25 for pool access, per person. If you plan to use the pool, get the spa option

Stellar service, amazing breakfast, fantastic indoor pools and spa. Highly recommend this hotel.

Need luggage racks in room, no electric kettles for room, spa access to second floor requires going up elevator or stairs exposed to other guests not using facilities.

Fantastic location in Montecatini, 5 blocks from the train station and two from the main street. Great hotel and spa, clean rooms, nice bathroom and AC. An amazing view from the restaurant, buffet breakfast included and the staff brings it directly to your table so you don’t have to leave your group and just relax.

the furniture is very poor and uncomfortable. not enough chairs and armchairs. there are no shelves in the closet. for that kind of money there could be a kettle or a coffee machine with tea, coffee and sugar. in the end, you can spend the night, but you can’t live