This is the third or fourth time I've stayed at this hotel since 2018 because the location is excellent, the facilities are spacious and comfortable and the staff is professional and personable even if not really warm and friendly -- which is common in Italian traditional hotels with mature staff members. The breakfast buffet is always good and filled with great options for everyone. Who can resist make-your-own fresh cannoli!?

It's too bad that the hotel doesn't seem to keep track of past guests. A little recognition or thank you for repeat business would be appreciated.

The staff was super friendly, especially Davide at the reception who helped us with finding a car park late at night, sort out our ztl application and gave us great tips for eating out in Palermo. Room was grand, clean and functional

If there is one thing to improve I would suggest be the windows. Those on our room were super old and could not fend at all from the noise coming from the piazza during the night. Palermo is a very live and bustling city especially during the weekend and providing good soundproof windows should be a priority for a hotel of such stand as the GHPB

Beautiful hotel in a very good location within a 10 minute stroll from Palermo Central station. We also had the resident pianist playing in the central courtyard in the evening while enjoying our aperitvo. Lovely! The room was beautiful, quiet and spacious. We requested a quiet room and got it, it was at the side of the hotel. Appreciated the kettle to make our own hot drinks in the room. The central courtyard was lovely and has a retractable roof.

We had breakfast and felt it could be better. Just little things like having teaspoons and spoons for eating cereal on the table. The scrambled eggs and bacon were just about lukewarm so a lot of other guests left those on their plates. I requested gluten free food and there was a good range, including cereal and choices of crisp breads and bread, so this was excellent! Also appreciated the choice of non dairy milks. All staff in the hotel were lovely and friendly and nothing was too much trouble.

The location was perfect!!

The staff can be a bit arrogant. Ordered a cab the first time with the lobby and lost it because it wasn’t there and was waiting a block away and had to walk and lost our train. Staff should assist better at the entrance. The beds are not that comfortable. For a palace like that I would invest in the beds. People come mainly to rest to continue their adventures, they shouldn’t try to save money by buying less expensive mattresses.

This former stock exchange is a great hotel in a great location. It is surprisingly quiet for a hotel so close to the center of the city’s most important destinations. The room was large and comfortable. The staff was superb. My wife and I especially enjoyed sitting around the fountain in the center of the main floor of the hotel. Memorable.

The breakfast was very good, but we’ve had better, and for the price we expected it to be great. I didn’t like the Jacuzzi bath tub/ shower combination unit in the bathroom. It was narrow and awkward to get into and out of.A traditional shower stall would have been a better choice, I think.

The location was fantastic.

The breakfast was bad. Cold scrambled egg, awful juice, only one kind of pastries.

This hotel is extremely beautiful!! And cheap! And all of the staff was super attentive. I felt so special staying here. Also the location is perfect! My cousin (who’s born and raised in Palermo) said he was very impressed

The bed was a little hard to sleep on. And Housekeeping woke me up at 9:00 am on the one day I had to sleep in.

Breakfast was terrific, although the room a little dated. More contemporary chairs and a change of table clothes would improve the look. Staff were friendly and nice selection of items on offer

The parking was chaotic due to a policeman shouting at us to move our car when there was no where to move it to. Many cars were backed up at the front door and while the front desk told us it was ok to stay parked there the police told us to move on. I asked a front desk member to come out aand they sorted it out but it was a hectic welcome!

Gorgeous old hotel in the heart of Palermo. Felt like I was in a movie.

Clean and comfortable Old but beautifully maintained. Staff so lovely and helpful. Easy to walk around sightseeing and close to great restaurants. They were working on the central lobby fountain garden area and I’m sure it will be stunning when they finish.

Great location, middle of the old town with wonderful restaurants right on the doorstep. Friendly and helpful reception and staff, beautiful interior atrium space, tranquil and elegant. Spacious and well-appointed rooms, clean, well-serviced daily. We made daily use of the gym and also the lovely pool and facilities at the sister hotel in Mondello for last 2 days, which was lovely way to end our 5 day stay. Highly recommended.