Very helpful receptionist when checking in

The shower cubical in the middle of the bedroom is odd and difficult to exit with the bed in the way. Demanding 4 euros upon a very early checkout (to get a flight) despite having paid the bill in full the day before. The night receptionist could not explain what the charge was for.

The property is newly updated. The room was beautiful, very well designed. Great bathroom. Very comfortable bed. All the latest first class amenities. Very clean. My balconies looked out onto the square allowing you to really feel immersed in the beauty of Palermo, without the noise you’d expect from such a public space. The staff couldn’t be more personable or helpful. Although I don’t speak Italian they made me feel right at home. The breakfast was plentiful. Offered more than what you could eat. The food was all fresh, inviting and well laid displayed. The hotel is located in the perfect spot to enjoy the best of Palermo by foot. First class. Highly recommend.

Can’t think of a thing.

Good Breakfast.

Had to ask for more toiletries so many times, towels , we were a family but they treated us as a couple.

Palazzo Cartari is a wonderful place. It was a joy to stay there. Perhaps most notably, the staff is friendly, welcoming, helpful, and a pleasure to interact with. They all speak excellent English. The location is perfect for visiting the historic center of Palermo. My room was stylish, comfortable, quiet, and beautifully equipped. The breakfast was varied and excellent. There are lots of restaurants close by, and the hotel is within easy walking distance to the Ballarò Market for a wonderful lunch of Palermo's famous street foods. If you want to be close to the historic center when visiting Palermo and its innumerable interests. I can't imagine a better place.

Everything was great and the decoration (both in the room and the common spaces) very tasteful. The staff was very friendly and helpful and everybody made a special effort to speak French with us. Breakfast included quite a variety of excellent goodies!

A piece of advice rather than a complaint: the bathroom has only 2 small hooks to hang towels, which is not very practical when the room is shared by 2 people. Try to add some! My companion was disappointed that, contrarily to what is normally done in hotels, there was only one small bottle of water offered for two people. No great problem, we simply went out to buy more!

Found you online after searching for weeks. Loved the location, the room, hotel was adorable, clean, comfortable, wonderful amenities. Staff were exceptional. Restaurant dinner was great. Breakfast was fine. Loved the sauna in the room! Loved the layout of the closet. Loved the extra bedding/blankets. Location was amazing. When we checked in, Anastasia checked us in - came up with us to the room to show us how everything worked. Lovely, kind, helpful. We tried to tip her and she wouldn’t take our money. She deserved it.

Need a way for floor not to get so wet after shower as to ruin the floor. Son didn’t like the pillows. I thought they were fine. Breakfast was good - maybe hard boiled eggs and nut butters for toast (unless it was there and I didn’t see it).

The location is excellent. The hotel is clean and looks great. The staff were very friendly and helpful. Breakfast was great with lots of choice and excellent food.

We were placed in broom cupboard 101b. It’s a little strange to have a shower at the end of the bed but we accepted that. The most annoying part of our stay was that over 5 nights we didn’t get 1 night of good sleep. The room is extremely noisy having little or no sound proofing, you can even hear people’s footsteps on the road outside as they walk by!

The attentiveness of the staff was wonderful, they make you feel like you are famous. The onsite restaurant was some of the best food I had, which in a country where all the food was delicious is saying something. The room was spotless, and the IR sauna was an interesting addition. Location is central and an easy walk to the main streets, felt perfectly safe the entire time.

Nothing. The whole experience was exceptional.

A stunning hotel in a great location to explore the city. It has only been opened for 3 months when we visited so everything was spotlessly clean. The hotel has been finished to a very high standard with a great attention to detail. We arrived by car and had trouble locating it using Sat nav but after calling reception they helped us find the property. All the staff were very friendly and helpful. 😃 And we had a free upgrade to a suite with a jacuzzi which was an unexpected treat! Highly recommend Palazzo Cartari for a stay in Palermo

Clean, New property with good quality facilities. Clean and good spa also on site. Excellent staff and service. Very helpful and prompt professional folks. Good amenities. Superb location to walk almost anything important in Palermo.

Do think they need to get the status light out of the bedroom that stares at you when you are trying to sleep or provide clear directions on turning it off ( not sure if this is possible).