Loved the location and the friendliness and recommendations from Gaetano. Easy to communicate with the property using WhatsApp. Very responsive. Also enjoyed the neighborhood and “vibe”; it’s across the street from the Cathedral, which is a great place to visit. Walkable to many restaurants and shops.

The STAIRS. There is no lift - and they are very clear about that. Even so, we found ourselves planning our days to minimize the amount of stair-climbing. Please note this property is not handicap-accessible due to the lack of a lift.

We had our first stay in Sicily at Residenza del Castillo, and it was a great experience. The location is very nice, close to everything we wanted to see. Our suite had a balcony with an amazing view of Palermo Cathedral, which was a real highlight. The host, Gaetano, was friendly and attentive, making sure we had everything we needed. While there is no elevator and parking can be tricky, the charm of this place makes it worth the effort. We would definitely stay here again! Best wishes from Estonia! Follow us @fallinlovewithwarth

Residenza is at the heart of historical Palermo, just steps away from the cathedral and the Norman palace, and the main pedestrian thoroughfare Via Vittorio Emanuele, a beautiful old street with lots of history, shops, cafes and restaurants. The hotel area on the second floor is lovely, well appointed, and secure. It is very quiet for being so central and in a bustling part of town.

Parking is tricky. You have no access to the lot in front with booms but need to find street parking - white lines free, blue lines pay, yellow lines residents only. The host is very helpful with instructions and tips, but you don't actually meet him or any staff during your stay (text/call only). We got really fit climbing up and down several flights of stairs because the lift was not working. The way up is poorly lit with no clear switches (tip: do not ring neighbours mistaking their doorbell for the light switch). Once in the hotel area, you figure out the main lights. The bathroom is just one sliding glass door away from the bed. There is no window view except a narrow alleyway.

I highly recommend. Very good location of the facility, despite the fact that the residence is located in the center, the rooms are quiet and have air conditioning. The host gave us a list of places worth seeing in Palermo, which was very useful because I was there for the first time. Friendly service, very good contact. Unfortunately, I left a few things in the wardrobe that I forgot about, the owner agreed to send them by post, for which I am very grateful as well as for the amazing time in Palermo.

The room was amazing!! Amazing view to the cathedral. Walking distance around Palermo. The host was very attentive, thank you so much Gaetano for your hospitality and for taking your time to bring me back my necklace which I forgot at the room a few hours before our departure at the airport. We would definitely recommend this place, everything was above and beyond!!

Cannot fault anything. Everything was spectacular!

Comfortable beds. Location was near lots of good restaurants. Room was very small but functional. Gaetano was very responsive and helpful. Checkin was very easy.

There were 35 steps to get to the 2nd floor. The room and bathroom are very small. You won’t be spending any time in the room.

The location was exceptional and easy to walk everywhere. We chose the room with the amazing view of the cathedral. It was clean, modern with a fully functional jacuzzi! The A/C worked well and the bed comfortable. But most exceptional was our host Gaetano who was available and extremely helpful for anything we needed.

Nothing about the residence itself.

Comfortable bed, good location near the cathedral and many restaurants, clear and friendly communication from staff about arrivals and my stay

It’s on the second floor but this is more like four floors worth of stairs - make sure you can carry your bags up that! Glass shower directly viewed into the room was fine for me but something others might want to factor in

The location was incredible, right in front of Palermo Cathedral, you just need to go down or up the street to reach the most important attractions. Our host was very friendly and kind and helped was with everything including where to park, the best places to have dinner as well as great suggestions about the city itself. The room was very modern, comfortable and clean. Definitely recommend this place to anyone visiting Palermo. Great overall experience!

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The room was clean and quiet. The bed was comfortable. The bathroom, although a little quirky, was fully functional. The location was exceptional. Gaetono's communication and access arrangements were superb - beyond all others we have experienced so far in over 2.5 months of travel. He was helpful, also, on a range of local attractions.

The stairs were a little challenging.