The service staff there was absolutely amazing! Each were very friendly and eager to help in any way.

The only downside was location across the Grand Canal. We had to take a water taxi any time we wanted to go anywhere.

This is a gorgeous hotel in the best location. The staff were outstanding, the service impeccable. And the terrace overlooking the canal was dreamy, it was an incredible experience. This hotel is a must stay at in Venice. Ritz-Carleton esque for certain. I have stayed at Ritz-Carleton hotels and this reminded me of a boutique Ritz.

I was a little disappointed with the breakfast though, but I do understand the significant location of Venice and that everything has to be made on the mainland and shipped. I thought the hot food was excellent, but it was the pastries and bread that I thought did not look or taste like quality bread and pastries. It was good but just not quite what I expected for a hotel of this caliber.

What we really liked about the hotel is the location and the seating area right on the sea. We really enjoyed getting the aperitif there before dinner. The hotel looks great and they keep it clean. The staff were really nice. We liked the breakfast with the view.

The bed was small (160cm) and the room was really hot, the regulator for heat was (we guess) not working properly, we tried to turn the heat down, and after we came back from the city, they’ve turn it back to high, so it was again hot. It was hot even if we closed the AC so in the end we had to open the window at night to get some sleep.

There was an excellent buffet breakfast.There was a very wide range from a hot cooked breakfast, to cereals and continental breakfast, even cake and prosecco! Wonderful location with dining room and terrace facing the Grand Canal.Nearby Vaporetto stop, nice shops and restaurants nearby. Lovely furnishings. All the staff were very pleasant and helpful.They changed our room to meet a special request and did not charge extra.Nothing was too much trouble.

Nothing.

The staff were very welcoming, obliging and friendly. The location, near a vaporetto stop, was excellent for getting around. The breakfast was very good and the half board offer was excellent value for money. It was my husband 80th birthday during our stay and the hotel treated him very well.

The room was rather warm, but we managed to turn off the heating and open the windows. A second chair might have been nice if it could be fitted in. I don't remember finding a hook in the bathroom. ( I am not completing this immediately after our stay!)

The location was lovely. The room was slightly smaller than I expected but was well appointed. The breakfast was excellent.

We would have liked to eat on the terrace, but were put off by other guests smoking. I realise this can be a problem with Italian hotels, but think smoking could be disallowed in areas where you could eat.

We love the location, the historical building and its tasteful contemporary interior design; reflecting our times within a timeless cultural gem that is Venice. The staff was exceptional welcoming; helpful and friendly from arrival to departure. Lovely spaces and thoughtful amenities to memorably start and end the day.

We would have welcomed a set of additional bed blankets as well as tea/coffee making facilities in our otherwise flawless room; a very minor observation in an otherwise great experience.

great location, views, team is very friendly.

one staff member in the restaurant was unfriendly. Most of the time they are super amazing. But that one guy, I think the manager, or something, when serving the wine, was pretty bad compared to all others. Everyone else is amazing, just one that guys if you are unlucky to have him will ruin the impression badly

The position of the hotel directly on the Grand canal is unbeatable. The hotel is not too big which means you will not be over run with other people. The brealfast was bery good,and if ypu are lucky ypu can sit outside on the terrace and enjoy all the movement on the Canal.

The badrooms needed improvements,and there was no bedside light.

Room was stunning and beautifully decorated. location overlooking the Grand Canal. Staff were very attentive and dining and lunch exceptional.

Breakfasts were a bit of a let down. Pastries seems to be stale and eggs etc a bit heavy. The selection was good and cappuccino’s excellent.