Best Western Plus Castlerock Inn & Suites

Clean, pretty rooms. Comfortable beds.

The desk was not monitored when we and two other couples were trying to check in. We stood around for 15 minutes. No one came!!!! The couple in front of us had to finally call the hotel to get someone to come to the desk to check us in. Then no one's key worked. One gentleman had to ask FOUR times for a new key. Come on folks. Ridiculous! Very, very poor front desk management. Frustrating when you're tired and road weary.

perfect size suite room, dbl queens, sofa, desk, closet, fridge and microwave. Great indoor pool and hot tub. although hot tub could be 102 instead of 104(too hot!) Convenient to Crystal Bridges, Walmart Museum, Braums! Very nice staff. Good breakfast, included. Nice outdoor patio outside pool.

1) toilet in room 132 needs new flapper, continually runs. Also needs wax seal, toilet wiggles. 2) not quite enough breakfast for the Spring break crowd. long wait for refill of eggs, French toast. ran out of coffee creamers, yogurt, and milk for cereal.

The beds were out of this world comfortable and the pillows the rooms are like studio apartments almost. Lots of room. Clean comfy modern furniture. Super hot - handy cap accessible- shower! Lots of clean towels. The pool and hot tub were outstanding & extremely clean AND there is an outside patio to layout and lounge. Additional towels were in the pool area. The staff was extremely nice, happy and quick to help when our key card stopped working for a bit. Amazing stay! And super close to Walmart amp!

0 complaints.

THE HOTEL IS IN A CENTRAL LOCATION HAVING ACCESS TO JUST ABOUT EVERYTHING. I WAS PLACED CLOSE TO THE ELEVATOR WHICH MADE IT VERY CONVENIENT FOR MY HANDICAP.

EVEN THOUGH IT'S A GREAT LOCATION, GETTING IN AND OUT ON THE HIGHWAY WAS TERRIBLE IN THE EARLY MORNING OR WHEN EVERYONE GETS OFF WORK BECAUSE THE HOTEL SITS CLOSE TO A MAJOR INTERSECTION.

breakfast was okay. staff was friendly.location was good for being centrally located for our destinations. Very clean.

The hotel is on very busy street, so entering and exiting property was hard. Also being on busy street,and having a room on street side, traffic noise in room was really bad. Even all through the night.

It was nice, clean, and comfy. Staff were friendly and breakfast had a nice selection.

The only thing to be aware of is that it's almost impossible to make a left out of the hotel parking lot. Be prepared to make a lot of right turns and circle around the block.

Everything else! Big, clean, quiet, very comfortable room with sofa / sitting area. Nice sized TV. Super comfy bed. Nice towels. Great breakfast with lots of options!! Good coffee! ☕ FANTASTIC FRONT DESK STAFF!! Especially Blanca AND Derry!! 💚❤️💙

Toilet problems ... for several hours ... were not able to find anyone to fix it. So they finally moved us to a new room. Lighting ... all lights and lamps very harsh / too bright!! One lamp was broken too.

Everyone was friendly, The breakfast was delicious and well stocked. The pool was fantastic - the hot tub was broken but the pool was warm and great!! The room was clean and comfey too

The hot tub was broken - but that's really about it. The pool made up for it by being warm!

Staff was friendly and courteous. Shout out to Ms. Dorothy, who kept the coffee fresh and breakfast area super clean and well stocked.

Some bathroom fixtures could use updating. Our room had leaking toilet flapper that made noise, vent non-functional steaming up the bathroom, shower knobs were broken but functional.

The young lady at the front desk was very friendly and helpful. Our suite was roomy, the look was modern. everything was clean. We loved the couch.

The bed was a tad too firm for me, it had no bounce. Difficult to move around on ;)