The hotel was beautiful. Our room had a beautiful view of the jungle and the mountains and we didn't miss having an ocean view. Staff was amazing and food was great. Surprisingly, we were was not bitten by mosquitos! Beautiful spa with a cold dip and giant relaxation area. This hotel was relaxing and we had no problems, but I would not return because of the size.

The hotel is humongous: it has hundreds of rooms, requires lots of walking, and the elevators are complicated. The timeshare people were aggressive and denied the gifts they offered. There is nothing outside near the hotel. Taxis to the next town are expensive. Hotel with kids was attached to and shared facilities with an adults-only sister hotel.

over all it was fantastic stay. staff was excellent! clean, great activities for kids especially the day care all very secure. the food was all so good.

the only thing is the beach, it is not the best for leisure. it is way to rocky.

Excelente!

Price

The lay out of the property

Pools and our 1st room

They changed our rooms three times during our stay, so annoying

Staff friendly. Food decent, but nothing exceptional. Kids' club was awesome, as were the staff who worked there.

Kept asking for water and never got it. It became an ongoing joke the entire time as to whether or not they'd deliver any water to our room above the standard 2 bottles a day for a family of 4. It was frustrating. Sewage smell periodically in our room. Cockroaches in our room. Just frustrating to say the least. Would have expected better for the amount of money we spent to stay there.

Stuff was very helpful and attentive everyone’s is always trying to help

The resort is literally divided in 2 (secrets & dreams) dreams only have 2 restaurants for dinner, the other restaurants are for secrets only, beach is awful, still very chaotic and I was very unhappy with my stay, the resort has beautiful areas but I was expecting to have what they say they offer in their website, please make sure you research before booking because you will be disappointing if you are expecting to get or see what they are saying in their website

Overcharged upon arrival. They said I have to pay extra for the kids. But when I booked on booking.co m the price included the kids. Be aware.

The team from The pool and amenities where always trying to help

It’s not well communicated. You need to take two different lifts to get to the ground floor where the restaurants Are. It was so noise because there where still not finished

not much

service, got upgraded but actual got a worst room makes no sense. very pushy with the timeshare thats supposedly not timeshare