very new hotel, stayed at a room with a private bath on the balcony, view from the balcony was amazing and the overall mood was perfect for a romantic get away. 1.great set of amenities, bottled water, local beer, juices made locally as well as Japanese tea and the standard keurig type coffees. 2.great staff, very attentive and have staff who can speak English to a good degree who are knowledgable about the area 3.breakfast buffet very good selection of juices and foods. 4.amazing onsen style bath on the 10th floor. 5.don’t know if it was just part of the room I got but the taxi from the station to the hotel was comped 6.greeted with Japanese traditional sweets and tea while we waited for check in and seated in the lobby. 7.if you are going at atami firework season would be an absolutely perfect place to stay to see the fireworks. view is amazing from the upper floors 8. good breakfast buffet, with a range from Japanese traditional breakfasts, western style intercontinental and full English, an egg station where you can have your eggs any way you like including eggs Benedict, as well as a little Chinese option from the Chinese restaurant in the hotel and a good cold selection of desserts, salads, yoghurts, fruits, and cold cuts

can’t be helped but the location of the hotel itself is at the base of atami area so to get to the shops and main restaurants it can be a little tiresome with stairs from the base up the hill. however there is a gentler hill but a little bit of a walk to get to the main shops and restaurants. but this being said, it’s still only a 10-15 minute walk.

Everything about this hotel was fantastic: the view, the location, the breakfast, the service, everything. We came here for our 10th anniversary. The hotel prepared a little celebration cake, fruit platter, and even a bouquet of flowers for us. The room was gorgeous. During our second day in Atami, we canceled all of our other plans and just stayed in the room all day lounging on the balcony and enjoying the complimentary sparkling wine and goodies in our room. Try to get a room with a private hot tub on the balcony. That was definitely a good decision. When we left, they called us a complimentary taxi back to the station. What a lovely place!

Everything was wonderful. It's pricey, but considering the special occasion, this was definitely an excellent choice. Given the chance, we would've stayed even longer. There's a 24-hour convenience store right across the street, a park, the beach, shops and restaurants nearby, and the onsen was lovely. Again, we spent the entire second day in our room, just relaxing and enjoying the view from our private balcony hot tub. You cannot go wrong with this hotel. Our thanks go out again to the lovely attentive staff who were perfect in every way.

Facility is new Onset is nice

The faucet has very uneven temperature water out coming Also the water is small Staff is cold.. not warm to the guests. The staff is not caring to what guests need. They also don’t care about guests’ requests or needs. They are not able to accommodate you if you need extra help when it comes big family and kids. They won’t try their efforts to achieve your requests. Service is standard but not exceptional Staff is cold… I don’t sense 5 star service here

Very new, great location, free parking, nice breakfast, very nice outdoor onsen in the room

The window blinds cannot block out the sun. The hotel design should have been more thoughtful in this area. The hotel faces East and the morning sun is strong, it makes sleeping difficult as soon as the sun comes out.

Fantastic room and amenities, private onsen

Very noisy room, can hear traffic from street all the time. On weekend when hotel was busier, could hear a child running around upstairs for close to an hour 2 nights. Was woken up in the middle of the night twice as people were enjoying their onsen on the balcony.

The room we stayed in has a private onsen. It was beautiful and very peaceful to relax in it. I love this hotel. Wished my travel schedule would’ve allowed me to stay longer. The staff are all super nice and attentive.

Nothing other then the price per night was a bit expensive and didn’t include dinner like most onsen hotels we stayed in. But does include a buffet style breakfast which had a good selection of western and Japanese dishes. However it was worth it.

Everything literally everything The staff attitude and attention The onsen The Happy hour The room and open bath in the room Amenities The breakfast

Can't pick anything but if I had to.. maybe the lounge could keep more snacks and play different things on the projector rather than an endless loop of the hotel promotion

Stayed in a beautiful spacious room with a private onsen at the balcony.. Lovely views, comfortable bed, with exceptional amenities in the room. Location is near train station as well as the two shopping streets, and plenty of very good restaurants.

Nothing at all!

Breakfast was very delicious and the dining room overlooks the ocean. Absolutely stunning views and a extremely high end furniture made things very comfortable.

There was nothing that could be improved. The attention to detail is apparent everywhere in the hotel. The staff was very gracious and treats everyone like royalty.

My husband and I really enjoyed how attentive the staff was to our needs. From the check-in to check-out, the staff assisted us in resolving all our concerns. The property is well kept and the level of cleanliness is exceptional.

We have no complaints.