Onsen, Junior Suite Room and Buffets both dinner and breakfast.

If you’re traveling with family try Junior Suite room. My sister was traveling with a family of 4 and staying in a Junior Suite room was comfortable and big with 2 double beds and 2 futon for kids. Me also a family of 4 and staying in a family room, not so good especially if you compare to a Junior Suite room so don’t book for family rooms, it’s a lot smaller, better go for a Junior Suite Room.

Best hotel breakfast ever. Good food and lots of different choices. The infinity onsen is wonderful. Quiet location.

It's about 40 minutes by tram to get to the train station and other tourist attractions. The room was extremely small.

Amazing outdoor onsen! It was incredible to soak outside with the snow falling on your skin with the view of the ocean and mountains in the distance. Staff was incredibly nice and remembered our names. Every time we came downstairs, we were greeted. We also paid for breakfast and dinner -- dinner had all you can eat snow crab legs! They have some butter cups there for bread. If you put the little cups in a small bowl of soup, the butter melts and you can dip the crab in there. 😁 I wish my wife and I would have thought of that sooner.

We loved everything -- would definitely stay again.

Great room. Amazing fresh breakfast. Onsen is magical and in winter months the outdoor section was fantastic.

Personally I think if you’re going to advertise being English speaking at least some of the front desk staff should be able to communicate using it. When I had an issue I had to communicate through a lovely Malaysian housekeeper who was able to translate fluently. I would still recommend this place 10/10 though, give it a go!

Onsen Buffet half board with variety choices Helpful staff

Food quality - the freshness of seafood is not that I expected scallops not fresh, fish not so fresh too Dinner time end at 9 pm so if you miss it you have to go out and buy something to eat because they have nothing for you ( not like the hotel in Sapporo that they give instant cup noodles for guest who miss the dinner)

Quiet hotel with ocean view. Away from city center however bus stop 2 min walk for easy access to city and JR terminal. Breakfast and dinner buffet was awesome! Touted as biggest buffet in Hokkaido and I believe it. Roof top onsen with ocean view offering open air and private baths.

Arrived on weekend so expect many guests friday/saturday. Crowded buffet but less so during week.

Most friendly reception ever, can ask them for towels or spare change and they will happily do so. Sea view is nice but sadly most of it was blocked by building in front and the ongoing snowfall. Buffet ice cream game is AMAZING.

Dinner buffet options are mostly raw seafood which was a bit disappointing, other than that the breakfast buffet bread with Hokkaido butter and fresh honey is amazing.

Although the room is a smaller than I expecte, it is a very comfortable one. The onsens are good and the breakfast is excellent with lots of choices. The hotel staff are very helpful and nice. Definitely the hotel is my number one choice and I will come back again.

The room was clean and the spa was really nice. The breakfast and dinner was amazing!! I would recommend anyone to go here if you are in Hakodate.

The area around the hotel was boring and didn’t have much to offer. But it was easy to take the bus into Hakodate station.

The onsen is wonderful, the hotel is clean and modern. The infinity outdoor onsen looks out to the ocean, and moon. It is incredible.

I don't like the pillow that seems to be the standard in the hotels in Japan, but that is a personal preference.